Analista de Negócios

Jobgether SRL; Brasil; Teletrabalho; BRL 60 000 - 120 000; Tempo integral

Resumo da oferta

Jobgether SRL is seeking an implementation professional to lead system deployments, coordinate with clients and internal teams, and document requirements and changes throughout project lifecycles.

The role requires strong communication, stakeholder management, and collaboration with cross-functional teams across ERP and service engagements, emphasizing customer-focused delivery and continuous improvement.

Qualificações

• Clear and effective written and verbal communication to translate business needs into requirements.
• Experience interacting with clients and internal teams to resolve issues.
• Ability to collaborate with multidisciplinary teams across projects and services.
• Familiarity with agile methodologies is advantageous.
• Proactive attitude with strong problem-solving skills.

Responsabilidades

• Lead and support system implementation activities including configuration, testing, and handover to support teams.
• Act as an intermediary between clients and internal teams to clarify and resolve issues.
• Work with Commercial, Development, Projects, and Customer Support teams during engagements.
• Conduct requirements gathering to understand client needs and processes.
• Document functional requirements using Microsoft DevOps and other tools.
• Follow up on requests, coordinate testing, and maintain documentation of changes.
• Participate in client and team meetings to ensure clear requirements and delivery.
• Contribute to a positive customer experience throughout projects and services.
• Identify opportunities for process improvements and efficiency gains.

Conhecimentos

Communication skills

Stakeholder management

Collaborative teamwork

Proactive/creativity

Agile methodologies

Formação académica

Bachelor's degree

Ferramentas

Microsoft DevOps

Freshdesk

SQL

Descrição da oferta de emprego

Accountabilities

• Accountabilities Lead and support system implementation activities, including configuration, operational testing, parallel operation, assisted operation, training, homologation, and final handover to technical support.
• Act as an intermediary between clients and internal teams, helping identify, clarify, and resolve business and system-related issues.
• Work collaboratively with Commercial, Development, Projects, and Customer Support teams throughout implementation and service engagements.
• Conduct requirements-gathering activities with clients to understand their operational needs, processes, and expectations.
• Document functional requirements and specifications using Microsoft DevOps and other designated tools to support development activities.
• Follow up on requests, coordinate testing, and maintain accurate documentation of activities, outcomes, and system changes.
• Participate in meetings with clients, developers, and other stakeholders whenever required to clarify requirements and support effective delivery.
• Contribute to a positive and consistent customer experience throughout projects and professional services engagements.
• Identify opportunities for systemic or procedural improvements and propose changes designed to increase operational efficiency and improve business outcomes.

Requirements

• Requirements Completed higher education degree; a degree in Technology or a related field is desirable.
• Solid professional experience in technology implementation and/or customer-facing technology services.
• Essential knowledge of the pension/retirement benefits business.
• Experience with functional specifications and ERP projects.
• Strong oral and written communication skills, with the ability to translate business needs into clear requirements and documentation.
• Excellent interpersonal and stakeholder-management skills, including negotiation and the ability to build productive client relationships.
• Proactive, creative, flexible, committed, ethical, and strongly customer-focused approach.
• Ability to collaborate effectively with multidisciplinary teams and adapt to different client and project environments.
• Basic knowledge of SQL and database-query support tools is desirable.
• Familiarity with Microsoft DevOps is a plus.
• Knowledge of remote-support and helpdesk solutions such as Freshdesk is desirable.
• Experience with agile methodologies is an advantage.