Analista de Facilities Pleno

WeWork; São Paulo; Vor Ort; BRL 90.000 - 130.000; Vollzeit

Zusammenfassung

WeWork seeks a Facilities Lead for on-site management across venues. You will oversee third-party vendors, ensure maintenance meets standards, and manage daily operations to keep spaces running smoothly for members.

You will coordinate cleaning, HVAC, safety, and utilities, while maintaining strict budgets and timely communications with internal teams. Strong vendor relations and problem-solving are essential.

Qualifikationen

• Bachelor’s degree in Engineering, Management, or Architecture.
• 2+ years of experience in facility management or related field.
• Excellent communication across multiple staffing levels.
• Ability to define problems and implement solutions.
• Strong attention to detail and time management.
• Experience with multiple vendor partners.
• Ability to build cross-functional relationships in a fast-paced environment.
• Intermediate MS Office skills and English proficiency.

Aufgaben

• Perform daily site inspections for glitches and damages.
• Oversee annual maintenance with specialized vendors for HVAC, electrical, and plumbing.
• Ensure third-party work meets quality and time standards.
• Monitor compliance with annual facade and roof maintenance.
• Close member support tickets within 24 hours.
• Coordinate cleaning staff and deep cleaning services.
• Maintain pantry, printing, and restroom supplies inventory.
• Coordinate waste sorting per environmental regulations.
• Serve as POC between cleaners and WeWork for admin matters.
• Obtain quotes for major repairs and asset purchases.
• Raise purchase orders for facilities projects and openings.
• Verify SLAs before authorizing payments and manage invoices.
• Track weekly spending to stay within budget.
• Inspect fire extinguishers and evacuation signage monthly.
• Manage contractor access control and insure coverage.
• Oversee access card issuance/deletion for suppliers.
• Support emergency response and evacuation drills.
• Prepare offices for move-in: painting, desks, wiring.
• Plan setup for community or external events.
• Install logos/dividers properly and on schedule.
• Proactively detect issues to prevent user impact.
• Communicate solutions to clients to reduce ticket volume.
• Act as liaison with Community, Sales, Members, and Vendors.
• Drive continuous improvement for member experience.
• Maintain organized storage areas and inventory.

Kenntnisse

Communication

MS Office

Vendor Mgmt

Time Mgmt

Problem Solving

Cross-functional

English Fluency

Ausbildung

Bachelor’s Degree in Engineering, Management, Architecture

Jobbeschreibung

About Us

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights.

Join us as we empower tomorrow’s world at work.

About The Opportunity

On-site role

The Facilities Lead will assist with overseeing third-party vendors in the areas of Cleaning, Facilities, H&S, and Security, monitoring operational expense and performance. The Facilities Lead will support the Manager with day to day management in each building of the Facilities Lead portfolio. We are looking for a Facilities Lead.

In this role, you will have these responsibilities include but are not limited to:

• Perform daily site inspections to spot technical glitches, broken furniture, or scuffed walls and make them fixed at the earliest opportunity.
• Carry out, through specialized vendors, the annual maintenance plan to keep HVAC, electrical, fire, lighting, and plumbing systems running at peak performance.
• Ensure, through accompaniment and supervision, that maintenance performed by third parties meets Wework's quality, technical and time standards.
• Monitor that the building management complies with the annual plan for washing facades, maintaining roofs and seals on windows, maintaining elevators, water pumps and tanks, and backup power plants.
• Troubleshoot and close member support tickets in less than 24 hours.
• Coordinate and supervise the cleaning staff, ensuring adherence cleaning routine, as well as deep cleaning services for carpets, blankets, and upholstery.
• Maintain a consistent inventory of pantry supplies, printing materials, and restroom essentials to ensure they are always available for members.
• Coordinate and supervise waste sorting and collection in compliance with environmental regulations.
• To be the point of contact (POC) between the cleaning operator and WeWork for administrative matters, payments, personnel management, coordination of extra services, etc.
• Request and compare at least three quotes for major repairs or asset purchases.
• Raise Purchase Orders for Facilities Team (Add-Ons, CAPEX and other Projects, Building Openings & Exits).
• Validate compliance with service level agreements (SLAs) from external providers before authorizing payments.
• Ensure that vendor invoices are submitted on time to avoid discrepancies between the accounting close and the operating expenses (OPEX) budget.
• Check weekly spending on supplies and repairs to make sure we stay within the monthly budget.
• Cross-check every invoice against the work actually done before sending it to accounting.
• Conduct monthly inspections of fire extinguishers, first aid kits, and evacuation signage to ensure they are up-to-date.
• Supervise contractor access control, verifying they have the required insurance (Workers' Compensation/Social Security) before working on the premises.
• Manage the issuance and deletion of access cards for suppliers.
• Support emergency response teams and participate in annual evacuation drills.
• Get offices "move-in ready" by personally overseeing painting, cleaning, desk setups, and wiring.
• Manage the required set up and operational plan for community or external events.
• Manage the installation of logos or office dividers to make sure they are done right and on time.
• Proactively detect issues in offices and common areas to resolve them before they impact the user.
• Communicate solutions directly to clients to reduce ticket volume.
• Act as the point of contact for Community, Sales, Members and Vendors within the portfolio.
• Continual focus on Member Experience through Improvement plans.
• Maintain storage areas and depots in perfect order and organization.
• Ensure strict compliance with internal company standards and Occupational Health and Safety (OHS) regulations to optimize space and inventory control.

About You

Bachelor’s Degree in Engineering, Management, Architecture.

Minimum of 2 years of experience in facility management, maintenance or other related industry.

Excellent communication skills across multiple staffing levels.

Demonstrated ability to define and assess problems and implement solutions.

Strong attention to detail, problem solving and time management.

Experience working with multiple vendor partners.

The ability to build relationships and work cross functionally in a high paced environment.

Intermediate knowledge of MS Office package.

Intermediate/advanced English level (fluent).

Life at WeWork

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do.

Here you will be welcomed by a community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit.

In return, you will be part of a team where your unique perspectives are celebrated.

WeWork was founded in 2010 with the vision to create environments where people and companies come together, get inspired, and do their best work. Since then, we’ve become one of the leading global flexible space providers committed to delivering technology-driven turnkey solutions, flexible spaces, and community experiences.

Learn more about what we do.