Front Desk Associate

WW_BR - WeWork Serviços de Escritório Ltda; Região Imediata de São Paulo; Sur place; BRL 28 000 - 39 000; Plein temps

Résumé du poste

WeWork is hiring a Front Desk Associate in São Paulo. You will be the welcoming face for members and guests, supporting the Community Management team on-site during set business hours. You’ll help with guest registration, space orientation, and mail handling while ensuring a warm, efficient experience.

You’ll engage with members to understand their needs, share WeWork products, and help maintain a positive, well-organized workspace environment in a dynamic hospitality setting.

Qualifications

• You’re a people-person with outstanding interpersonal skills.
• You feel comfortable being the face of the brand.
• You work well in a team and can multitask to keep the member experience priority.
• Strong verbal and written communication skills; basic computer skills.

Responsabilités

• Greet members and guests, acting as the on-site front desk contact at designated hours.
• Register and check in visiting guests per WeWork guest policies.
• Provide space orientation and information to ensure first-time visitors feel welcome.
• Support mail handling, building amenities, and general inquiries throughout the day.

Description du poste

About Us

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.

About the Opportunity

As a Front Desk Associate, you’ll be the heart and “face” of WeWork’s hospitality team as the primary point of contact for our members and guests!

While no one day will look exactly the same, you will report to one of WeWork’s beautiful locations on weekdays only to support the Community Management team. Depending on the location you are assigned, you’ll either work with a variety of members from different backgrounds and industries, or focus your efforts on one of our Enterprise clients. Employees supporting our Enterprise locations may have different holidays, technical systems, operational and relationship requirements, and property management responsibilities than employees in our Classic locations.

Your work, which will include but not be limited to the duties listed below, will help WeWork to achieve the following:

Front Desk Management

• Greet all members and guests with a warm and welcoming demeanor.
• Cover the front desk during the building’s set business hours and be an on‑site point of contact for members, located at the Community Bar.
• Ensure visiting guests are registered and checked in and in accordance with WeWork’s guest policies.
• Provide orientation of our spaces and relevant information to ensure all first‑time visitors and guests feel welcome and supported.
• Support with issuing and collect keys from members and guests as needed.
• Keep the front desk clean, organized and free of clutter at all times.
• Notify members of any food deliveries and packages.

Member Engagement

• Learn the names of members and guests and get to know their businesses with the goal of building relationships in order to facilitate the sense of Community that WeWork is known for.
• Keep track of relevant member notes and information in WeWork systems.
• Answer questions from members and guests knowledgeably and be able to offer appropriate WeWork products and solutions to support where relevant.
• Identify opportunities to celebrate members’ successes and milestones.
• Know and be able to explain WeWork policies and procedures to members and guests.
• Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc.

Building Operations and Management

• Assist with the handling mail and packages throughout the day including receiving, processing, sorting and organizing.
• Know and be able to explain WeWork policies and procedures around mail and mailroom.
• Monitor our spaces and make adjustments when needed, for example, picking up rubbish, resetting chairs, and straightening pillows.
• Help maintain building amenities throughout the day, for example, restocking of the Community treat bowl, keycards, printers, etc.
• Respond to emergencies and incidents promptly and appropriately, escalating and recording as needed.

About You

We’d love to hear from you if you meet the qualifications below:

• You’re a people‑person—you enjoy meeting new people from all walks of life
• In‑person interactions energize you and you have outstanding interpersonal skills
• You feel comfortable and confident being the face of the brand
• Helping others gives you a sense of accomplishment
• You work well in a team and can roll up your sleeves to help when needed
• You’re able to multitask while always prioritizing the member experience
• Have worked in hospitality / retail or customer service before which is preferred but not required
• Have strong verbal and written communication skills
• Are comfortable with and proficient in basic computer skills
• Demonstrate and value integrity, dependability, responsibility, accountability, self‑awareness, work ethic, and compassion
• Show a passion and understanding of WeWork’s mission and values
• Have a secondary school certificate which is preferred but not required
• Are available to work fully onsite in Faria Lima, São Paulo.

Life at WeWork

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open‑minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated. WeWork was founded in 2010 with the vision to create environments where people and companies come together, get inspired, and do their best work. Since then, we’ve become one of the leading global flexible space providers committed to delivering technology‑driven turnkey solutions, flexible spaces, and community experiences. Learn more about what we do.