Agente Prevenção de Perdas

Caedu; São Paulo; Presencial; BRL 25.000 - 35.000; Tempo integral

Resumo da oferta

A leading company in the fashion retail industry is seeking an Agente Prevenção de Perdas to ensure store security and customer satisfaction. The role involves supervising high-risk areas, managing incidents, and assisting customers. Join a joyful environment that values professional growth and teamwork.

Serviços

Medical Assistance

Dental Assistance

Transportation Voucher

Profit Sharing

Day Off on Birthday

Discounts on Caedu Products

Educational Partnerships

Sesc Partnership

Pharmacy Partnership

Gympass

Qualificações

• Experience in security, loss prevention, risk management, and customer service in retail.

Responsabilidades

• Perform daily rounds throughout the store, especially in high-risk areas.
• Supervise stock area during receipt and dispatch of goods.
• Monitor security cameras and ensure recordings are maintained.

Conhecimentos

Customer Service

Security

Risk Management

Formação académica

High School Diploma

Ferramentas

Office

Security Monitoring Systems

Descrição da oferta de emprego

Join to apply for the Agente Prevenção de Perdas role at Caedu.

#VEMSERCAEDU

We are looking for professionals who are #SoluçãoParaoCliente, #ConfiemColaboremCompartilhem, and who possess #AlegriaEnergiaeAcolhimento.

With 50 years in the fashion retail industry, we operate in São Paulo, Rio Grande do Sul, Goiás, DF, and Minas Gerais, with 100 stores.

We offer a joyful and welcoming environment with opportunities for professional development and growth.

If you seek challenges, uphold ethics and respect, have a sense of ownership, and believe together we are stronger, come to Caedu.

Our purpose is clear: Share the best we have to dress happier stories. We respect diversity, work with a sense of ownership, and aim to provide the best for our employees and customers ALWAYS.

Responsibilities and duties

What will your activities be?

1. Perform daily rounds throughout the store, especially in high-risk areas such as fitting rooms, sales floors, stockrooms, and cash registers.
2. Supervise the stock area during receipt and dispatch of goods, including truck arrivals, receipt, counting, and verification of items and equipment, to help reduce losses and risks.
3. Maintain records of incidents in prevention and loss books, noting date, time, and type of occurrence related to employees and customers, and report to supervision and management.
4. Act discreetly to prevent thefts and robberies inside the store, observing suspicious behavior, communicating via radio, and applying procedures to minimize risks, informing management.
5. Assist in opening and closing the store with managers and supervisors, patrolling the perimeter and monitoring the arrival and departure of cash trucks.
6. Help reduce water and energy consumption through hourly inspections and corrective actions.
7. Monitor security cameras, verify incidents, and ensure recordings and backups are maintained for control and investigations.
8. Manage key control and monitor employee belongings, recording incidents as per procedures.
9. Control and verify customer items in fitting rooms, recording irregularities and managing product exchanges and damages.
10. Assist customers in sales areas, helping locate products, informing about promotions, and ensuring customer satisfaction.
11. Serve customers with friendliness, clarity, and efficiency, aiming for satisfaction and sales.
12. Follow the scheduled work hours, adhering to labor laws and store policies.

Minimum requirements

Must-have:

• High school diploma.
• Experience in security, loss prevention, risk management, and customer service in retail.
• Basic knowledge of Office and security monitoring systems.

Additional information

What we offer:

• Medical assistance
• Dental assistance
• Transportation voucher
• Profit sharing (according to internal policy)
• Day off on birthday
• Discounts on Caedu products
• Educational partnerships
• Sesc partnership
• Pharmacy partnership
• Gympass
• Telemedicine
• Maternity support programs
• Personal guidance programs
• Career pathways
• Online learning platform