Agent Reservations Sales

Rio Mar Hospitality Management; Rio de Janeiro; On-site; BRL 175,000 - 230,000; Full time

Job summary

Wyndham Grand Rio Mar is seeking a Reservations Sales Agent to handle reservations, inquiries and cancellations with attentive, courteous service, while quoting available rates to maximize room revenue according to Wyndham standards.

The ideal candidate has a high school diploma and hotel experience, and is comfortable with front-line guest interaction. This is an on-site role at the Rio Grande, PR property with opportunities to upsell and collaborate with the Sales team.

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel is required.
• College coursework in related field helpful.

Responsibilities

• Handle reservations, inquiries and cancellations courteously and efficiently.
• Quote rates to maximize room revenue according to Wyndham standards.
• Upsell rooms when possible and enter reservations into the system.
• Coordinate with Sales to build group blocks and manage availability calendar.
• Maintain accurate files and reports.

Skills

Customer service

Communication

Phone etiquette

Education

High School diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Agent Reservations Sales

Revenue Full-Time Regular Rio Grande, PR, PR

2 days ago Requisition ID: 1744

Wyndham Grand Rio Mar is looking for GRAND people like you! At Wyndham Grand Rio Mar, our people are our greatest treasure. Every smile, every effort, every shared moment shapes experiences that enrich lives and touch souls. We are more than a workplace. We are a community where your growth, ideas, and well-being matter. From meaningful learning opportunities to benefits that enhance life on and off the clock, we invest in our people because when they thrive, our guests and community thrive too. For almost 30 years, we have celebrated each success, built connections, and created joy together. Join a team that uplifts one another, transforms moments into memories, and helps make Wyndham Grand Rio Mar the most admired and transformative hospitality brand in the world.

Your impact starts here!

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Job Summary

The Reservations Sales Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Wyndham standards.

Education & Experience

• High School diploma or equivalent required.
• Experience in a hotel is required.
• College course work in related field helpful.

Physical Requirements

• Flexible and long hours sometimes required.
• Sedentary work - Exerting up to 10 pounds of force occasionally, and/or negligible amounts of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
• Answer guest inquiries about hotel services, facilities and hours of operation.
• Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times.
• Up sell rooms when possible.
• Enter reservations into the computer according to standard operating procedures.
• Communicate and work closely with the Sales Department to build group blocks and enter group bookings.
• Maintain availability calendar and communicate all relevant information to the Front Desk staff.
• Maintain accurate files and reports

Set between the Atlantic coast and the foothills of El Yunque, Puerto Rico's only tropical rainforest, Wyndham Grand Rio Mar spans 600 acres in Rio Grande, just a short drive from San Juan. Here, two championship golf courses wind through rainforest and coastline, a mile of secluded beach meets the Mameyes River, and nearly a dozen restaurants and lounges bring the island's flavor to every table. It is a rare setting where mountain, river, and sea come together, and for almost 30 years it has been a place where careers grow alongside unforgettable guest experiences. Join us, and become part of work that changes lives, starting with your own.

From opportunities for learning and growth to benefits that help our team live better lives, we’re always finding ways to foster a fun and inclusive environment.

EOE M/F/Disabled/Vet/Drug Free Workplace