After Sales Training Manager (m, f, d)

Dr. Ing. h.c. F. Porsche AG; São Paulo; Presencial; BRL 80.000 - 100.000; Tempo integral

Resumo da oferta

A leading company in the automotive industry is seeking a Technical Training Manager to oversee training delivery and certification for dealer technicians. This role involves managing training programs, assessing training needs, and ensuring the achievement of technical training targets. The ideal candidate will possess a Bachelor's degree in Engineering and have significant experience in technical training within the automotive sector.

Qualificações

• 5 years experience in Technical Training related fields.
• Sound knowledge in the Automotive Industry.

Responsabilidades

• Deliver technical training to dealer technicians and service advisors.
• Manage training plans and assess knowledge levels.
• Proofread and translate training materials.

Conhecimentos

Analytical Capacity

Communication Skills

Public Presentation

Automotive Knowledge

Formação académica

Bachelor’s Degree in Engineering

Automotive Technical Training

High Voltage Expert (HVE)

Descrição da oferta de emprego

Training Delivery and Certification
• Maintain the required level of technical expertise by participating in PAG training for trainers;
• Perform Technical Training to Dealer Technicians;
• Manage/supervise ILT (Instructor Lead Training);
• Offer technical training to service advisors;
• ZPT (Certified Porsche Technician) program management: Target/ Training/ Test/ Certificate;
• High Voltage Qualification Management and Certification (HVE/HVT);
• Overall responsibility for achieving technical training targets and KPIs;
• Deliver certification for service advisors through PGCS (Porsche Global Certification System);
• Manage After Sales Non-Technical training to ensure achievement of targets and KPIs.
Training Management
• Assess the knowledge level of the Dealer After Sales Strategic Team, identify training needs, and define short-, mid-, and long-term individual training plans;
• Organization of annual training plan (budget, venue, invitation, participants checking) and reporting;
• Maintain AS staffs' training history and results;
• Plan and ensure availability of training facility and required training vehicles;
• Develop and manage training material (literature, systems, etc.) incl. procurement and maintenance;
• Attendance of PAG Train the Trainer seminars and International Training Conference.
LMS/CMS Management (PPN Support)
• Management of PPN users and certificates of After Sales personnel;
• Support & solve functional PPN problems (operational topics);
• Training Database and reports analysis
• Web based training (WBT): Learning Path management for all affected AS personnel;
• Manage Global Learning Patch content and ensure up to date methodology;
• Create and adapt training materials, workbooks and manual translations;
• Train the local trainers to support PBR certification strategy.
Translation and Proofreading of Documents and Information
• Proofread the Driver's Manual, manage printing of the Brazilian version and supply to VPC;
• Provide translation and proofreading support for PPN content, both for PAG and the agency;
• Translate and proofread training materials, including WBT and Theory Test questionnaires;
• Proofread service information materials.
• Provide a robust system basis to manage the sales funnel by integrating all prospecting channels into a structured tracking and follow-up process;
• Conduct regular analysis of sales funnel indicators to support Regional Managers in optimizing dealer-level processes;
• Support market research activities through provision of reliable customer data as well as measure identification.

Education
• Bachelor’s Degree in Engineering (Mechanical, Electrical or related areas);
• Automotive Technical Training, Training Organization, High Voltage Expert (HVE).
Experience
• 5 years working experience in Technical Training related fields;
• Sound knowledge and proven experience in the Automotive Industry (Manufacture Industry knowledge preferred);
• Body & Repair experience is desirable (with aluminum expertise).
Competencies and skills
• Solid analytical capacity;
• Structured working method with attention to organization and documentation;
• Clear and confident communications skills, both verbal and written;
• Ability to conduct public presentations;
• Strong “car culture” and automotive knowledge;
• Fluency in English language is required.