After Sales Training Manager

Porsche Brasil; São Paulo; Presencial; BRL 80.000 - 100.000; Tempo integral

Resumo da oferta

A leading company in the automotive industry is seeking a Training Manager in São Paulo. The role involves developing and delivering both technical and non-technical training programs, managing KPIs, and ensuring the effective training of dealer technicians and service advisors. The ideal candidate will have a strong background in automotive training, excellent communication skills, and the ability to manage training resources effectively.

Qualificações

• 5 years experience in Technical Training related fields.
• Sound knowledge in the Automotive Industry.

Responsabilidades

• Conduct technical training for dealer technicians.
• Manage training KPIs and certification processes.
• Develop and manage training materials.

Conhecimentos

Analytical Capacity

Communication Skills

Public Presentation

Automotive Knowledge

Formação académica

Bachelor’s Degree in Engineering

Automotive Technical Training

High Voltage Expert

Descrição da oferta de emprego

The Training Manager will be responsible for developing technical & non-technical qualification programs for After Sales. His/her goal is to manage qualification KPIs and matrix, being responsible for conducting training sessions for new products launch events and developing PBR Training Center activities and managing training assets.

Responsibilities and assignments

Tasks

Training Delivery and Certification

• Maintain the required level of technical expertise by participating in PAG training for trainers;
• Perform Technical Training to Dealer Technicians;
• Offer technical training to service advisors;
• High Voltage Qualification Management and Certification (HVE/HVT);
• Overall responsibility for achieving technical training targets and KPIs;
• Deliver certification for service advisors through PGCS (Porsche Global Certification System);
• Manage After Sales Non-Technical training to ensure achievement of targets and KPIs.

Training Management

• Assess the knowledge level of the Dealer After Sales Strategic Team, identify training needs, and define short-, mid-, and long-term individual training plans;
• Organization of annual training plan (budget, venue, invitation, participants checking) and reporting;
• Maintain AS staffs' training history and results;
• Plan and ensure availability of training facility and required training vehicles;
• Develop and manage training material (literature, systems, etc.) incl. procurement and maintenance;
• Attendance of PAG Train the Trainer seminars and International Training Conference.

LMS/CMS Management (PPN Support)

• Management of PPN users and certificates of After Sales personnel;
• Support & solve functional PPN problems (operational topics);
• Training Database and reports analysis
• Web based training (WBT): Learning Path management for all affected AS personnel;
• Manage Global Learning Patch content and ensure up to date methodology;
• Create and adapt training materials, workbooks and manual translations;
• Train the local trainers to support PBR certification strategy.

Translation and Proofreading of Documents and Information

• Proofread the Driver's Manual, manage printing of the Brazilian version and supply to VPC;
• Provide translation and proofreading support for PPN content, both for PAG and the agency;
• Translate and proofread training materials, including WBT and Theory Test questionnaires;
• Proofread service information materials.

Requirements and qualifications

Education

• Bachelor’s Degree in Engineering (Mechanical, Electrical or related areas);
• Automotive Technical Training, Training Organization, High Voltage Expert (HVE).

Experience

• 5 years working experience in Technical Training related fields;
• Sound knowledge and proven experience in the Automotive Industry (Manufacture Industry knowledge preferred);
• Body & Repair experience is desirable (with aluminum expertise).

Competencies and skills

• Solid analytical capacity;
• Structured working method with attention to organization and documentation;
• Clear and confident communications skills, both verbal and written;
• Ability to conduct public presentations;
• Strong “car culture” and automotive knowledge;
• Fluency in English language is required.

Additional information

Work environment:Position is based in Sao Paulo, SP

Process stages

• Step 1: Registration 1 Registration
• Step 4: Hiring 4 Hiring

QUEM SOMOS

STRATEGIC THINK / SMART IMPLEMENTATION