Account Receivable Agent

Hbx Group; Porto Alegre; Presencial; BRL 120 000 - 160 000; Tempo integral

Resumo da oferta

HBX Group in Porto Alegre is seeking a Finance Operations professional to support Order to Cash processes across LATAM. You will drive cash collection, monitor DSO, and collaborate with Sales, Credit, and Operations to reduce risk.

The role requires 2+ years in OTC/AR/Collections, strong English and Portuguese skills, and a customer-focused mindset. Travel industry experience is a plus; Spanish is desirable. This on-site position offers a dynamic, inclusive workplace.

Qualificações

• 2+ years in Finance Operations/OTC/AR/Collections.
• Strong English and Portuguese (written and verbal).
• Spanish skills are desirable.
• Degree in Business/Finance/Administration or related field (desirable).

Responsabilidades

• Posting, clearing & reconciliations in line with SLAs/KPIs.
• Collections & cash application to reduce DSO.
• Customer inquiries handled with a customer-first mindset.
• Partner with LATAM Sales and cross-functional teams.
• Monitor portfolio health and support risk mitigation.

Conhecimentos

OTC processes

Deadlines SLAs

Analytical mindset

Customer service

Cross-functional collaboration

Formação académica

Business/Finance/Administration degree

Ferramentas

SAP

Descrição da oferta de emprego

We are a high-performing Order to Cash team.

You will play a key role to driving cash collection DSO and manage risk. You will partner with clients and internal teams to deliver a proactive, value-adding service across the region.

Job Responsibilities

• Posting, Clearing & Reconciliations: Execute posting, clearing, and account reconciliations in line with SLAs/KPIs.
• Collections & Cash Application: Monitor open orders and balances; coordinate actions to collect cash and reduce DSO, escalating risks as needed.
• Customer Experience: Handle inquiries with a customer-first mindset; resolve issues quickly and professionally.
• Stakeholder Support: Partner with the LATAM Sales team and cross-functional stakeholders to remove friction and improve outcomes.
• Risk & Controls: Track portfolio health (mid/long-tail LATAM accounts), identify risks, and support mitigation plans.

Required Skills

• Solid understanding of OTC/Finance processes (invoicing, collections, accounts receivable, order management).
• Ability to meet deadlines/SLAs, prioritize, and deliver results in a fast-paced environment.
• Strong analytical mindset and attention to detail.
• Customer-service orientation with clear, empathetic communication.
• Effective collaboration with Sales, Credit, and Operations.

Required Tech Skills

• Experience with ERP/finance systems (SAP experience is a plus).

Qualifications & Experience

• 2+ years in Finance Operations/OTC/AR/Collections or related roles (travel industry experience is a plus).
• Strong English and Portuguese (written and verbal).
• Spanish skills are desirable.
• Degree in Business/Finance/Administration or related field (desirable).

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference