Account Manager and Youtube Content Strategist

Digital Executive; Brasil; Remote; BRL 349,000 - 590,000; Full time

Job summary

Digital Executive is hiring a full-time Account Manager / YouTube Content Strategist to support coaches, consultants, and service-based businesses with YouTube and short-form content. This role combines client relationships, strategy, and operational support within a growing US-based agency.

You will manage client accounts, develop content strategies, oversee production, and work with the founder to build scalable processes.

Qualifications

• 3+ years in account management or content strategy.
• Strong YouTube content strategy knowledge.
• Experience leading client calls and coordinating deliverables.
• Excellent written and verbal English.
• Advanced AI tools proficiency (ChatGPT, Claude).
• Familiar with CRM and project management tools.
• Experience documenting processes and SOPs.

Responsibilities

• Manage client relationships from onboarding to delivery.
• Lead onboarding and strategy calls.
• Develop YouTube and short-form content strategies for clients.
• Lead scripting calls and write client-voiced scripts.
• Oversee production of long-form and short-form videos per client.
• Coordinate with editors and manage feedback.
• Maintain highly responsive client communication.
• Create SOPs and internal workflows with the founder.
• Build dashboards to track accounts, deadlines, and approvals.

Skills

Account management

Content strategy

Client success

English communication

AI tools

CRM usage

Project management

SOP development

Video scripting

Proactive mindset

Tools

ChatGPT

Claude

GoHighLevel

Airtable

Asana

Google Workspace

Slack

CRM software

Job description

We are hiring a full-time Account Manager / YouTube Content Strategist to join a growing US-based content marketing agency that helps coaches, consultants, and service businesses grow through YouTube and short-form content. This role combines client relationship management, content strategy, and operational support. You'll manage client accounts, develop content strategies, oversee production, and work directly with the founder to build internal systems and improve processes as the agency grows.

We're looking for someone with previous US agency experience who is extremely proactive, responsive, and comfortable working independently. AI plays a major role in this position, so strong experience with tools like ChatGPT and Claude is essential. Full-time. Fully remote. Must be ENGLISH-SPEAKING.

Hours: Monday-Friday, 9am-6pm CST.

Key Responsibilities:

• Manage client relationships from onboarding through content delivery, ensuring excellent communication and client satisfaction.
• Lead onboarding and strategy calls to understand each client's business, audience, and marketing goals.
• Research content ideas and develop YouTube and short-form content strategies tailored to each client.
• Lead scripting calls, extract valuable insights from clients, and write engaging video scripts that reflect their voice.
• Oversee production of approximately 4 long-form videos and 15-30 short-form videos per client, depending on their package.
• Coordinate with video editors, provide creative direction, review content, and manage client feedback and approvals.
• Maintain highly responsive client communication, proactively following up on questions, requests, and outstanding deliverables.
• Lead client review calls, provide strategic recommendations, and support client retention and renewals.
• Work directly with the founder to build SOPs, improve workflows, and establish clear processes for client onboarding, content production, and account management.
• Build and maintain dashboards to track client accounts, deliverables, deadlines, and approvals.
• Help develop training materials and processes for future account managers.
• Use AI tools like ChatGPT and Claude extensively for content development, research, troubleshooting, and workflow improvements.
• Manage client information and internal workflows using tools such as GoHighLevel, Airtable, Asana, Google Workspace, and Slack.

Key Qualifications:

• 3+ years of experience in account management, client success, or content strategy, preferably within a US-based marketing agency or digital service provider.
• Strong understanding of YouTube content strategy, social media, and video production workflows.
• Experience managing client relationships, leading calls, and coordinating creative deliverables.
• Excellent written and verbal English communication skills.
• Strong writing skills, particularly for video scripts and marketing content.
• Highly proactive and responsive, with the ability to take ownership of client needs and follow through independently.
• Advanced proficiency with AI tools such as ChatGPT and Claude.
• Experience using CRM and project management tools to organize client accounts and workflows.
• Strong understanding of marketing and sales, with the ability to connect content strategies to business objectives.
• Experience documenting processes, building SOPs, or improving internal workflows.
• Friendly, approachable, detail-oriented, and comfortable working directly with a founder.
• Must own and be able to use a working computer with high-speed internet.
• Must be ENGLISH-SPEAKING.

Nice to Have:

• Experience working with coaches, consultants, or service-based businesses.
• Background in social media management, video marketing, or content creation.
• Experience with GoHighLevel, Airtable, or Asana.
• Experience building account management systems or training team members.
• Familiarity with AI automations and workflow optimization.
• Experience supporting client retention, renewals, and upsells.