Account Manager, Amazon

Amazon; São Paulo; On-site; BRL 60,000 - 100,000; Full time

Job summary

Amazon Servicos de Varejo do Brasil Ltda. in Sao Paulo, Brazil, is seeking Account Managers to promote Amazon’s pillars, map new opportunities, and drive growth for top sellers.

You will work cross-functionally to improve products, services, and processes while delivering measurable results for the Brazil Marketplace. The role focuses on prioritizing merchant pipelines, educating sellers on standards, and tailoring recommendations to maximize selection, pricing, and catalog quality across

Qualifications

• Experience prospecting, qualifying, and cold-calling.
• Bachelor's degree or above in Business/Management/Economics/E-commerce/Mathematics/Engineering/Statistics.
• Speak, write and read fluently in English.
• Advanced Excel skills (pivot tables, macros, index/match, vlookup, VBA).
• Experience with CRM tools such as Salesforce or similar.

Responsibilities

• Prioritize and manage a pipeline of merchants to meet/exceed quarterly targets.
• Educate merchants about Amazon’s Delivery and Customer Experience standards.
• Recommend suitable shipping solutions to improve experience.
• Guide sellers on catalog quality, pricing, and selection improvements.
• Understand category specifics to spot trends and tailor pitches.
• Track and report progress and analyze metrics for your merchant portfolio.
• Operate in a KPI-driven environment to achieve targets.
• Demonstrate data-driven problem solving to drive growth in Brazil Marketplace.

Skills

Prospecting

English fluency

Advanced Excel

CRM tools (Salesforce)

Education

Bachelor's degree or above in Business Administration/Management/Economics/E-commerce/Mathematics/Engineering/Statistics

Tools

Salesforce

Job description

Description
Amazon team is looking for Account Managers to join its team based in Sao Paulo, Brazil.
A key focus of your role will be promoting and driving adoption of Amazon's pillars, unlocking new avenues for growth. Utilizing your understanding of industry trends and seller pain points, you will map new business opportunities, such as selection gaps in specific subcategories, and connect this valuable information to inform our overall sales strategy.
Your role as the voice of the seller is crucial - you will elevate feedback to the appropriate teams and collaborate cross-functionally to improve Amazon's products, services, processes, systems, and tools. This is a high-impact position where you will have the opportunity to make a tangible difference in the lives of our top-performing sellers. If you thrive on strategic problem-solving, relationship-building, and driving measurable results, we invite you to join our dynamic Marketplace team.
Key job responsibilities

• Effectively prioritize and manage a pipeline of merchants to consistently meet/exceed quarterly targets.
• Work closely with merchants, educating them about Amazon’s high standards of Delivery and Customer Experience.
• Recommend the most suitable shipping solutions to enhance the seller and customer experience.
• Guide sellers on best practices for improving key inputs like selection, shipping, pricing, and catalog quality.
• Learn and understand the specificities of your categories to spot trends, seasonal items and competitive pricing to best tailor your pitch and advice to merchants.
• Track and report development results, analysis, interpret reports and information for your portfolio of merchants.
• Prioritize your time optimally to achieve your targets in a KPI-driven environment.
• Demonstrate a strategic, data-driven approach to problem-solving and decision-making.
• Drive measurable results that contribute to the sustained growth of the Brazil Marketplace

A day in the life
n/a
Basic Qualifications

• Experience prospecting, qualifying, and cold-calling companies
• Currently has, or is in the process of obtaining, a Bachelor's degree or above in Business Administration, Management, Economics, E-commerce, Mathematics, Engineering, Statistics, or related fields
• Speak, write, and read fluently in English
• Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
• Knowledge of Microsoft Office products and applications

Preferred Qualifications

• Experience with pipeline management skills to include utilization of Salesforce or other CRM tools

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
null
Company - Amazon Servicos de Varejo do Brasil Ltda.
Job ID: A10598089