Account Manager

Riskified; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading company in the eCommerce sector is seeking an experienced Account Manager to facilitate the value received by their prominent clients. The role requires excellent client management skills as well as proficiency in multiple languages. You'll engage with top-tier customers to analyze their needs, optimize service use, and contribute to the company's expansion in Latin America.

Qualificações

• 4+ years of experience in a client facing role with complex technical products.
• Fluent in English, Spanish, and Portuguese (written and verbal).
• Experience in eCommerce/FinTech is a plus.

Responsabilidades

• Serve as primary point of contact for major merchants.
• Analyze customer needs and identify upsell opportunities.
• Collaborate with various teams to enhance customer experience.

Conhecimentos

Analytical skills

Communication skills

Interpersonal skills

Problem-solving

Descrição da oferta de emprego

About Us

Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Acer, Gucci, Lorna Jane, GoPro, and many more.

We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day.

About the Role

At Riskified, we succeed when our merchants succeed. As such, you'll be the merchant’s representative within Riskified as an Account Manager, helping them to maximize the value they receive from our service. You will be expected to manage and prioritize their needs to ensure that they're happy and profitable. Your clients will include Fortune 500 companies, big-box retailers, startups, travel merchants, and much more. You'll be collaborating daily with various teams within Riskified, including Product, Analytics, Data Science and Development. We're looking for someone to join and continue to enable our LatAm expansion in Brazil!

What You'll Be Doing

• Be the primary point of contact for our most-important merchants. Build, monitor and communicate our KPIs to our clients
• Conduct in-depth analysis of the most productive ways our customers can utilize Riskified’s solution, including identifying upsell and cross-sell opportunities
• Provide strategic analysis and critical thinking as we grow our footprint in the region
• Work closely with the local team as well as with all other teams, primarily analytics and product, within the company to optimize customer experience across our portfolio
• Assist onboarding new customers as they join Riskified’s platform and begin using our services

Qualifications

• 4+ years of experience in a client facing role working with complex technical products
• Fluent (written and verbal) in English, Spanish and Portuguese required
• Extremely analytical and good with numbers
• Superb writing and communication skills
• Great interpersonal skills and a team player
• Problem-solver, resourceful and independent
• eCommerce/FinTech background and/or experience working with large companies or account sizes

*Please submit your CV/Resume in English*

In the News

Reuters: General Atlantic-backed Riskified valued at $4.3 bln in NYSE debut

Fortune Magazine: Riskified named Best Workplaces in New York for 2022

The Muse: Q&A with Sales Enablement Manager Benedikt Parstorfer

Globes: Riskified is among Israel’s fastest growing companies

TechCrunch: Riskified Prevents Fraud on Your Favorite E-commerce Site

CTech: Riskified’s VP HR on Post-COVID Flexible Work Routines

Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.