Technical Account Manager I - Tech Touch (Remote, BRA)

CrowdStrike; São Paulo; Teletrabalho; USD 50.000 - 80.000; Tempo integral

Resumo da oferta

CrowdStrike is seeking a Technical Account Manager I to ensure customer success by providing technical support and guidance. This role involves educating customers, managing risks, and leveraging internal expertise to resolve issues promptly. Join a mission-driven team committed to innovative cybersecurity solutions and flexible work culture.

Serviços

Remote-friendly work culture

Comprehensive wellness programs

Professional development opportunities

Paid parental leave

Competitive vacation and holidays

Qualificações

• Proven problem-solving skills required.
• Strong customer service skills essential.
• Experience with Windows Operating Systems needed.

Responsabilidades

• Serve as a technical contact for customer support.
• Participate in onboarding and quarterly reviews.
• Manage renewal risk and collaborate with sales.

Conhecimentos

Customer Service

Problem-Solving

Technical Expertise

Communication

Collaboration

Formação académica

Bachelor’s Degree or equivalent experience

Descrição da oferta de emprego

Technical Account Manager I - Tech Touch (Remote, BRA)

Join to apply for the Technical Account Manager I - Tech Touch (Remote, BRA) role at CrowdStrike

Technical Account Manager I - Tech Touch (Remote, BRA)

Join to apply for the Technical Account Manager I - Tech Touch (Remote, BRA) role at CrowdStrike

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About The Role

To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem- solving skills.

What You'll Do

• Serve as a technical contact and augment our customer support teams
• Participate with onboarding process
• Perform quarterly health checks and business reviews
• Participate in TAM on-call rotation (during normal business hours) helping answer customer inquiries and case escalation requests.
• Escalate customer issues to management when appropriate.
• Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.
• Leverage knowledge content and systems to obtain product expertise
• Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.
• Manage renewal risk and collaborate with sales teams to remediate and ensure a successful renewal and upsell of product
• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
• Drive support cases to ensure issues are being resolved in a timely manner.
  
  

What You'll Need

• Bachelor’s Degree or equivalent experience
• Experience working with Windows Operating Systems
• Knowledge of enterprise web technologies, security and cutting-edge infrastructures
• Excellent customer service skills and ability to quickly establish technical credibility with customers
• Excellent communication skills, written and verbal
• Proven problem-solving skills
• Collaborative attitude
• Commitment to customer success
  
  

Bonus Points

• Bachelor’s Degree in related field
• 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization
  
  

Benefits Of Working At CrowdStrike

• Remote-friendly and flexible work culture
• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified across the globe
  
  

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [e-mail] for further assistance.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Computer and Network Security

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