Account Manager

Sur Global Services; São Paulo; Remote; BRL 170,000 - 227,000; Full time

Benefits offered by this job

Commission on creator spend (OTE ~ USD

Annual reviews

Paid time off

Paid holidays

Autonomy & ownership

Career growth

Job summary

Sur Global Services is hiring an Influencer Marketing Account Manager to manage a portfolio of about 200 brands on paid subscriptions. You will onboard brands, guide them to their first creator hires, and optimize campaigns with expert use of HubSpot for outreach and account notes.

You will advise on strategy, creator selection, and pricing, turning one-off orders into ongoing creator programs while driving retention and revenue growth across Latin America and the US/Canada markets.

Qualifications

• 3+ years in client services or account management or campaign strategy at an influencer marketing, social, creative or performance marketing agency, or at a creator marketing or ad platform
• Hands-on experience sourcing, briefing and managing creators for brand or UGC campaigns
• Customer success fundamentals: managing a book of business and outreach cadences in a CRM such as HubSpot
• Ability to consult on campaign structure, budgets and marketing strategy so clients invest more with confidence
• Comfort owning retention and revenue growth targets with commission tied to results
• A teacher's instinct: you can show a customer what good looks like and make it repeatable
• The organization to manage many accounts at once while building resources that scale
• Excellent written and verbal English, since most customer outreach happens over email
• Experience working with brands in the US or Canadian market

Responsibilities

• Own a book of about 200 brands on paid subscription plans, managing outreach and account notes in HubSpot
• Onboard new brands and help them achieve first successful creator hires quickly
• Advise on influencer marketing strategy: goals, platform and creator tier selection, and measurements
• Guide brands on campaign briefs, creator selection, content formats, and fair pricing
• Turn one-off orders into repeat programs with campaigns, calendars and creator rosters
• Conduct check-ins and results reviews to show what worked and plan the next campaign
• Monitor spend signals and intervene on at-risk accounts in a timely manner
• Develop scalable enablement materials: playbooks, templates, webinars, help-center content
• Spot Enterprise opportunities and pass them to the sales team with upgrade ideas
• Communicate customer feedback to product and marketing teams

Skills

Account management

Campaign strategy

Client services

English proficiency (C1)

Tools

HubSpot

Job description

Account Manager

Location: São Paulo, São Paulo, Brazil, Buenos Aires, Buenos Aires, Argentina, Mexico City, Mexico City, Mexico, San José Province, Costa Rica, Bogota, Colombia, Santiago, Santiago Metropolitan Region, Chile

Workplace: remote

Description

This is a full-time remote role for candidates based in Latin America, working closely with a team based in Vancouver, Canada (Pacific Time). As the Influencer Marketing Account Manager, you will be the strategic partner for brands to find, hire and pay social media content creators directly and run campaigns end to end without agencies or long contracts. You will teach brands who to hire, how to brief, what to pay and how to turn one good campaign into an ongoing creator program. Your success is measured by how quickly your accounts make their first hire, how often they come back, and how much they grow.

Responsibilities

• Own a book of about 200 brands on paid subscription plans, managing outreach, cadences and account notes in HubSpot
• Onboard new brands and get them to their first successful creator hire quickly
• Teach brands to get the most from the platform’s hiring tools: searching and filtering creators, judging profiles and past work, posting campaigns, reviewing applicants and buying packages
• Consult on influencer marketing strategy: campaign goals, platform and creator tier selection, balancing launches with always-on content, and how success will be measured
• Advise on the practical calls that make or break a campaign, including creator selection, briefs, content formats, fair pricing, usage rights and timing
• Turn one-off orders into repeat programs with campaign plans, content calendars and creator rosters, growing the creator spend across your accounts
• Run check-ins and results reviews that show what worked and set up the next campaign
• Watch usage and spend signals from automated alerts to catch at-risk accounts early and step in
• Build enablement that scales beyond your book: playbooks, brief templates, webinars, help-center content and in-product or email nudges
• Spot brands with Enterprise potential and pass those opportunities to the sales team, along with upgrade and expansion opportunities
• Bring customer feedback to product and marketing

Requirements

• C1 equivalent English
• 3+ years in client services, account management or campaign strategy at an influencer marketing, social, creative or performance marketing agency, or at a creator marketing or ad platform
• Hands-on experience sourcing, briefing and managing creators for brand or UGC campaigns
• Customer success fundamentals: managing a book of business and outreach cadences in a CRM such as HubSpot
• Ability to consult on campaign structure, budgets and marketing strategy so clients invest more with confidence
• Comfort owning retention and revenue growth targets with commission tied to results
• A teacher's instinct: you can show a customer what good looks like and make it repeatable
• The organization to manage many accounts at once while building resources that scale
• Excellent written and verbal English, since most customer outreach happens over email
• Experience working with brands in the US or Canadian market

Preferred Qualifications

• Customer success experience at a SaaS company or marketplace
• Knowledge of TikTok, Instagram and YouTube creator pricing and performance benchmarks
• E-commerce or DTC brand experience
• Experience creating training content or running webinars
• Paid media or ad platform account management experience focused on growing client spend
• A startup, builder mindset: comfortable spotting where automation or process improvements would help and pushing for them

Benefits

• Competitive Pay: US$3,000 per month base plus commission on the total creator spend across your book of business. OTE about US$4,000 per month, paid in USD. Eligible for spiffs (ad hoc bonuses) for finding Enterprise opportunities.
• Annual Reviews: yearly performance and compensation reviews with opportunities for raises.
• Paid Time Off: 3 weeks of vacation to recharge.
• Paid Holidays: observe statutory holidays with pay.
• Autonomy & Ownership: you'll have real control over your projects and the freedom to shape how things get done.
• Growth Potential: opportunity for career progression and financial growth.

** Only CVs submitted in English will be considered *