Account Management Associate

Solera Holdings, Llc.; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading data and software services provider is looking for an Account Management Associate in São Paulo, Brazil. The role requires strong analytical and negotiation skills, a customer-centric mindset, and fluency in both English and Spanish. Responsibilities include managing key client accounts, conducting business reviews, and driving revenue growth through effective relationship management. Candidates should hold a bachelor's degree in a related field and have experience in customer-facing roles, preferably in the claims or insurance industry. Join a dynamic team to contribute to the success of clients and organizational growth.

Qualificações

• Proven experience in a customer-facing role, preferably within the claims or insurance industry.
• Self-motivated with a results-oriented approach.
• Exceptional ability to build and maintain relationships at all levels.

Responsabilidades

• Serve as the primary point of contact for assigned accounts within the claims vertical.
• Conduct regular business reviews with clients to assess performance.
• Lead contract negotiations and renewals.

Conhecimentos

Analytical skills

Communication skills

Negotiation abilities

Customer-centric mindset

Attention to detail

Fluent in English

Fluent in Spanish

Formação académica

Bachelor's degree in Business Administration, Sales, Marketing or related field

Ferramentas

MS Office Suite

CRM software

Descrição da oferta de emprego

Overview

Join to apply for the Account Management Associate role at Solera Holdings, LLC.
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience.

In addition, we provide products and services to protect life's other most important assets: our homes and digital identities.

Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries.

Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.

The Role

Solera is seeking a driven and customer‑centric Account Manager to support the claims vertical in our office located in São Paulo, Brazil.

What You'll Do

• Serve as the primary point of contact for assigned accounts within the claims vertical, building and maintaining strong relationships with key stakeholders.
• Understand clients' business needs and goals, and proactively identify opportunities to provide additional value and support.
• Collaborate with internal teams, including sales, product and customer success, to develop and execute account plans and strategies to achieve revenue targets.
• Conduct regular business reviews with clients to assess performance, address concerns and identify opportunities for improvement.
• Act as a trusted advisor to clients, offering insights, recommendations and solutions to help them optimize their operations and achieve their objectives.
• Analyze data and metrics to monitor account performance, identify trends and uncover opportunities for growth.
• Effectively communicate Solera's value proposition, product offerings and industry trends to clients, ensuring they are well-informed and up‑to‑date.
• Lead contract negotiations, renewals and upsell opportunities, driving revenue growth and maximizing client satisfaction.
• Stay updated on industry trends, market conditions and competitive landscape to identify potential risks and opportunities.

What You'll Bring

• Bachelor's degree in Business Administration, Sales, Marketing or a related field.
• Proven experience as an Account Manager or in a similar customer‑facing role, preferably within the claims or insurance industry.
• Strong analytical skills with the ability to interpret data, identify trends and provide actionable insights.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships at all levels.
• Exceptional negotiation and persuasion abilities, with a track record of successfully closing deals and driving revenue growth.
• Customer‑centric mindset with a passion for delivering exceptional service and exceeding client expectations.
• Self‑motivated and results‑oriented, with the ability to work independently and as part of a team.
• Proficient in MS Office Suite (Excel, Word, PowerPoint) and CRM software.
• Fluent in both English and Spanish, with strong written and verbal communication skills in both languages.

If you are a driven and customer‑centric professional with excellent analytical, communication and negotiation skills, and have a passion for the claims industry, we invite you to apply for the position of Account Manager – Claims Vertical at Solera's São Paulo, Brazil office.

Join our dynamic team and contribute to the success of our clients and the growth of our organization.

Job Details

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Sales and Business Development
• Industries: IT Services and IT Consulting