Academic Relationship Analyst – Junior

Jobtailor

Belo Horizonte

Presencial

BRL 36 000 - 60 000

Tempo integral

14 dias+

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Resumo da oferta

Jobtailor in Belo Horizonte, Brazil, seeks a Cohort and Customer Experience Specialist to manage student cohorts, monitor progress, and drive retention. You will welcome new cohorts, report on progress, and coordinate with internal teams to ensure satisfaction.

The role requires a Bachelor's degree (completed) and a postgraduate specialization in Customer Experience or Management, with experience in customer relations, CRM, and educational platforms such as Power BI for data insights.

Qualificações

Bachelor's degree completed.
Postgraduate specialization in customer experience or management.
Experience in customer relations and public-facing service.
Intermediate Microsoft Office skills.
RM TOTVS
CRM
Educational platforms
Power BI

Responsabilidades

Open new cohorts/classes and welcome students with information about the course.
Monitor and report on progress of ongoing cohorts.
Support special cohorts with proactive student follow-up.
Track cohort attrition and direct retention actions.
Assist graduates with evaluating training and employability and feedback to the pedagogical plan.
Collaborate with internal teams to resolve requests and promote satisfaction.
Organize academic documentation for cohorts for reporting and accountability.

Conhecimentos

Cohort Tracking

Attrition Management

Event Organization

Academic Documentation

Feedback Evaluation

Formação académica

Bachelor's Degree

Postgraduate Specialization in Customer Experience or Management

Ferramentas

RM TOTVS

CRM

Educational Platforms

Power BI

Descrição da oferta de emprego

Open new cohorts/classes (participate in the first session to welcome students and provide information about the institution and the course)
Monitor and report on the progress of ongoing cohorts/classes
Support special cohorts by proactively contacting students (notifications/alerts and individual follow-up when necessary)
Track and manage cohort attrition, directing retention actions
Follow up with graduates (evaluate academic training, employability, continuation of studies, provide feedback to the pedagogical plan, invite participation in events)
Assist in the graduation process by identifying eligible students, communicating with them, and supporting event organization (in-person or virtual)
Work collaboratively with internal teams to track requests, ensure issues are resolved, and promote student/client satisfaction
Monitor improvement plans, ensuring actions are executed and results are analyzed
Organize academic documentation for cohorts for reporting and accountability purposes
Stay updated on technological advances relevant to the role to support professional development, propose process improvements, and contribute to continuous improvement
Support the immediate supervisor on matters related to the role by presenting and discussing issues and irregularities to inform the definition of procedures and actions to be taken

Requirements

Bachelor's degree (completed)
Postgraduate specialization in customer experience or management
Experience in customer relations and public-facing service
Intermediate Microsoft Office skills
RM TOTVS
CRM
Educational platforms
Power BI

Core Competencies

Demonstrates expertise in managing student cohorts, tracking progress, and implementing retention strategies while ensuring high levels of student satisfaction. Proficient in utilizing educational platforms and data analysis tools to enhance academic outcomes and support continuous improvement initiatives.

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