Jobs in United States

Ensure that all Villas are properly cleaned & set up at all times, in line with the Raffles Standard Operating Procedures and within LQA standards.

Ensure health & safety requirements are adhered to, including a personal knowledge of the correct usage of all chemicals used in Housekeeping.

All audit requirements records for residences are maintained, e.g., OS&E inventory, assets, and other items as applicable.

Ensure that par levels of linen, towels, and other OE items are current, and in line with inventory.

Ensure that lost and found articles are processed properly and that the correct logs are maintained as per the L&F SOP.

Follow and recommend measures to minimize all wastage of materials and amenities used in the department.

Ensuring security awareness throughout the Hotel, reporting incidents to the appropriate Manager when warranted.

Ensure all special requests are met, with particular reference to families visiting our resorts with children.

Ensure any special requests from guests are carried out and delivered on time, exceeding guest expectations where possible.

Clean and take care of all working equipment used by himself / herself.

Report any damage or loss in a villa immediately after being found.

Remove all room service clearance from the villa immediately.

Report any suspicious person, sleep outs, Do Not Disturb to Rooms Department.

Prior to guest arrival, read correspondence and search the guest profile to find out who they are, their preferences (likes and dislikes), and personalize the Villa accordingly (music, beverages, food, special requests).

Welcome & Greet guests at the conservatory (welcome at airport might be required on certain occasions), propose a resort tour while driving guests to the Villa. Share their itineraries and offer unpack & pack services during villa orientation.

Coordinate all aspects of the guest's preferences during their stay with: FO team, Food and Beverage, Spa, laundry departments, and management team.

Prepare and serve Breakfast, Lunch, Dinner, and BBQs in villa or other private dining options.

Prepare guest laundry (liaise with Laundry team if laundry exceeds 10 pcs and for delicate garments).

Practice active listening and use intuition by offering indigenous surprises such as: drawing a bath, rituals, special dining (romantic dinner, BBQ), picnic setup, romantic setups, flower bouquets, flower decorations, and other WOW factors. Each guest should leave with the feeling that service was tailored to their needs and memorable.

Escort guests to the conservatory, Spa reception, or other areas as needed, especially the restaurant, and introduce them to the F&B Manager or Restaurant Manager on the first evening.

Offer assistance with kids but will not replace babysitters.

Oversee and ensure the general villa aspects, including pool and garden, are maintained to standard (no littering around the villa).

Communicate all vital information on the guest log and complete the Final Guest stay summary report within 24 hours after guest departure.

Attend FO department briefings and monthly meetings.

Mandatory to spend 4 hours monthly on online training (self-learning). Schedule and program will be communicated by department leaders.

Perform any other duties of a similar nature as assigned by Management to meet client needs.

Assist Resort butler team during occasions when the Residential villa is unoccupied.

Qualifications

• A passionate positive personality with excellent eye for detail who can work under pressure with minimal supervision.
• Good organizational skills, problem-solving skills, and engagement with guests to anticipate their needs.
• Commitment to meet and exceed all performance standards.
• Constantly seek to develop own professional skills and abilities.
• Adherence to Standard Operating Procedures.
• Ability to work with a multi-cultural workforce.
• High level of integrity, promptness, creativity, enthusiasm, dedication, time management, teamwork, flexibility, and support for continuous improvement.
• Good knowledge of the entire Housekeeping Operations.
• Knowledge of Opera Property Management System preferred.
• Curiosity, listening skills.
• Strong ability and knowledge of Microsoft Office Suite (Excel, PowerPoint, etc.).
• Fluent in English.

Desired Candidate Profile

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

• Butler

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