Warranty Supervisor

Urban Ridge Supplies; Bahrain; On-site; BHD 16,740 - 22,320; Full time

Job summary

Urban Ridge Supplies in Bahrain is seeking a detail-oriented Warranty Supervisor to lead their claims department. This role requires supervision of warranty administrators and mentoring them to ensure accurate processing of warranty claims. You will analyze data trends, ensuring compliance and efficiency while protecting the company’s interests.

The ideal candidate will have 5–7 years of experience in warranty administration within the automotive industry and possess exceptional negotiation skills. This position promises to be fulfilling and is key to maintaining top-tier customer satisfaction.

Qualifications

• 5–7 years in warranty administration or claims management, ideally in Automotive.
• Proficient in ERP/CRM software and claim submission portals.
• Ability to analyze data trends and report on department performance.

Responsibilities

• Supervise warranty administrators and ensure monthly processing targets are met.
• Review and audit warranty claims for accuracy and compliance.
• Act as primary contact for manufacturers regarding claim disputes.

Skills

Warranty administration

Claims management

Negotiation skills

Attention to detail

Tools

ERP/CRM software

Job description

Job Summary

We are looking for a detail-oriented and assertive Warranty Supervisor to lead our claims department. In this role, you will be the bridge between our customers, our technical teams, and our manufacturers. You’ll oversee the entire lifecycle of warranty claims—ensuring they are processed accurately, submitted on time, and resolved in a way that protects our company’s bottom line while maintaining top-tier customer satisfaction.

Key Responsibilities

• Supervise and mentor warranty administrators, providing guidance on complex claims and ensuring the team hits monthly processing targets.
• Review and audit warranty claims for accuracy, technical documentation, and compliance with manufacturer policies.
• Track "aged" claims and work closely with the accounting department to ensure all credits are received and reconciled.
• Act as the primary point of contact for manufacturers and third-party providers regarding claim disputes and policy updates.
• Identify patterns in equipment failure or claim denials and implement strategies to reduce warranty costs.
• Collaborate with service technicians to ensure repair orders are documented correctly the first time to prevent "kickbacks".

Qualifications

• 5–7 years in warranty administration, service writing, or claims management (experience in Automotive).
• Proficiency with ERP/CRM software and claim submission portals.
• Ability to spot trends in data and generate reports on recovery rates and department performance.
• Exceptional negotiation skills—you know how to be firm with vendors but empathetic with customers.
• High level of attention to detail; you’re the type of person who catches a missing serial number from a mile away.