Waiter/Waitress at Al Ghalia

Al Ghalia; Manama; On-site; BHD 2,400 - 4,800; Full time

Job summary

Al Ghalia is seeking a friendly hospitality professional for a full-time, on-site role in Bahrain. You will follow management direction, deliver excellent customer service, maintain hygiene standards, and handle guest orders using the POS system.

Responsibilities include describing menu items, suggesting variations and allergens, collaborating with team members, and addressing guest comments promptly while keeping the restaurant clean and well-maintained.

Qualifications

• Minimum 1 year hospitality experience preferred.
• Ability to describe menu items and variations including allergens.
• Maintain cleanliness and hygiene of the restaurant and service area.
• Engage warmly and professionally with guests and team members.

Responsibilities

• Follow instructions and direction of management and supervisors.
• Deliver an excellent standard of customer service and maintain that standard.
• Comply with basic food hygiene and safety protocols at all times.
• Describe menu items, including variations and allergens, to guests.
• Enter guest orders accurately into the POS system.
• Engage warmly with guests and handle comments or complaints promptly.
• Maintain cleanliness of the restaurant and its environment.

Skills

Customer service

Active listening

Communication

Upselling techniques

Allergen awareness

Tools

POS system

Job description

This Full time on site position offers great opportunities for career growth.

• Follow the instructions and direction of management and supervisors.
• Trained to deliver an excellent standard of customer service and maintain that standard.
• Completed basic food hygiene, works in a safe and hygienic manner at all times
• Has full working knowledge of all menu items, and can describe them and clearly and suggestively, including possible variations, allergens or options.
• Can perform independently in their designated area of work.
• Engage warmly and professionally with guests and team members at all times.
• Deal effectively with guest comments or complaints.
• Communicate any known issues to managers immediately.
• Ensure that all side duties and cleaning schedules are completed as directed.
• Maintain cleanliness and hygiene of the restaurant and its environment.
• Complete own probationary and appraisal paper work as required
• Understand and can explain the Brand.
• Enter guest orders accurately into the POS.

Job Type: Full-time

Experience: Hospitality: 1 year (Preferred)

Work Location: In person