Store Supervisor

Chalhoub Group; Manama; On-site; BHD 13,000 - 18,000; Full time

Benefits offered by this job

Health care

Employee discounts

Remote and flexible working

Job summary

Chalhoub Group in Bahrain seeks a Store Manager to drive the store’s business, recruit and lead the team, and ensure adherence to brand guidelines and store processes across in-store and online channels.

You will build a loyal VIP client base, manage customer experience, and coordinate with back-office teams to achieve sales targets while leveraging omnichannel opportunities.

Qualifications

• Minimum of 2 years supervisory role in beauty retail.
• Strong English communication skills.

Responsibilities

• Lead the store team and model the brand values across all activities and interactions.
• Define, execute and monitor the store action plan to achieve sales targets and KPIs.
• Manage the customer database to build relationships and identify future selling opportunities.
• Stay ahead of trends and share feedback with back-office teams.
• Think hybrid by leveraging both online and offline sales channels.

Skills

Strong English communication

Education

2+ years supervisory experience in beauty retail

Job description

Who we are

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

What you'll be doing

At Chalhoub, creativity is a team effort! Working as a store manager you are responsible for driving the store business, building a base of loyal VIP customers by recruiting and retaining them, managing the team and ensuring full adherence to the brand’s guidelines and store processes.

Key responsibilities

• Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members
• Define, execute and monitor the store action plan to achieve sales targets and KPIs
• Manage the customer database to build strong relationships with customers and create future potential selling opportunities
• Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team
• Think hybrid by leveraging all types of point of sales online and offline

Team leadership and development

• Provide a clear vision to the team about the business and store’s vision and key directions
• Identify, recruit, develop and retain strong talents
• Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams
• Act as a coach for the team members and promote growth mindset by leveraging the group’s available learning tools and platforms and constantly monitor the team’s development plans and professional growth
• Ensure performance improvement plans are discussed and documented in a transparent manner

Customer experience

• Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital), the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively cater to their needs and preferences, the brand’s ecommerce business including different activities, offerings, activations, etc.
• Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them

Operational excellence

• Ensure all sales and operational policies and procedures are followed and maintained in the store
• Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store
• Leverage available technology tools when available to support customer experience in and outside of store (clienteling app, OMS, business WhatsApp, etc.) and ensure the team is well versed with it or otherwise trained on it
• Ensure all operating standards are followed from stock replenishment to organising displays as per the brand’s VM guidelines
• Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and elevate any issues or concerns for prompt action
• Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours

What you'll need to succeed

• Minimum of 2 years supervisory role in beauty retail
• Strong English communication skills

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.