Sr. Technical Account Manager, Enterprise Support

Amazon; Manama; On-site; BHD 45,000 - 71,000; Full time

Job summary

AWS Enterprise Support is seeking a Sr. Technical Account Manager (TAM) to influence the largest enterprises in the MENAT region and help them maximize value from AWS. You will craft and execute cloud strategies, advocate for customers, and lead technical discussions with senior leadership.

You will build solutions, guide operations, and collaborate with Solutions Architects, Professional Services, and Sales to expand AWS adoption while maintaining operational health and cost discipline.

Qualifications

• 10+ years in technical roles with distributed systems or cloud architecture.
• Experience in a customer-facing technical role ( TAM, solutions architect, consultant, or support ).
• Experience troubleshooting compute, storage, networking, databases, AI/ML, or containers.
• Ability to drive technical discussions with engineering teams and executives.

Responsibilities

• Build solutions, provide technical guidance, and advocate for the customer.
• Ensure AWS environments remain healthy while reducing cost and complexity.
• Develop trusting relationships by understanding business and technical needs.
• Lead technical discussions on incidents, trade-offs, and risk management.
• Consult with partners from developers to C-suite executives.
• Collaborate with Solutions Architects, Business Developers, and Sales teams.
• Identify opportunities to deliver additional value for customers.
• Provide detailed reviews of service disruptions and metrics.
• Solve problems as customers migrate workloads to the cloud.

Skills

Distributed systems

Cloud architecture

Customer-facing role

Technical leadership

Incident & risk management

Tools

Terraform

CloudFormation

CDK

Kubernetes

EKS / ECS

Job description

Sr. Technical Account Manager, Enterprise Support - MENAT

Job ID: 10529924 | Amazon Web Services EMEA SARL Branch of a Foreign Company

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS)? At AWS Enterprise Support we’re looking for a Sr. Technical Account Manager (TAM) to influence the largest enterprises in the world to gain the best value and service from AWS. In the role, you will support our customers’ creative and transformative spirit of innovation across technology areas, such as Compute, Storage, Database, Big Data, AI/ML, Networking, Serverless and more. You will have the opportunity to be the technical leader to large enterprises while being their advocate, and ‘voice of the customer’ to AWS product teams.

As a Senior TAM, you will craft and execute technical cloud strategies to drive customers adoption and use of AWS services. Your technical acumen and customer-facing skills will enable you to effectively represent AWS at our customer, and drive discussions with senior leadership regarding operational excellence, cloud maturity, support, and risk management.

You will provide advocacy and strategic technical guidance to plan and build solutions using best practices, and proactively keep the customers AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.

The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!

Key job responsibilities

• You’ll build solutions, provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers, understanding their business needs and technical challenges
• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
• Consult with a range of partners from developers through to C‑suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning
• Solve a variety of problems across different customers as they migrate their workloads to the cloud

Basic Qualifications

• 10+ years of experience in technical roles involving distributed systems, cloud architecture, software development, infrastructure/platform engineering, Data & Analytics, or AI / ML.
• Experience in a customer-facing technical role such as technical account manager, solutions architect, consultant, or support engineer
• Experience with operational parameters and troubleshooting for a combination of the following: compute, storage, networking, databases, AI/ML, containers, DevOps, big data and analytics, security
• Demonstrated ability to drive technical discussions and communicate effectively with both engineering teams and executive stakeholders

Preferred Qualifications

• Knowledge of distributed systems design and implementation or equivalent
• Knowledge of large scale automation and workflow management or equivalent Professional experience with AWS services or equivalent cloud platforms (Azure, GCP)
• Experience with AI/ML workloads including foundation models, inference infrastructure, agentic systems, accelerated compute (GPU, custom silicon), or MLOps
• Experience with container orchestration (EKS, ECS, Kubernetes), serverless architectures, and infrastructure as code (Terraform, CloudFormation, CDK)

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