Relationship Officer

CFI Financial Group; أبو العيش; On-site; BHD 15,000 - 21,000; Full time

Benefits offered by this job

Competitive salaries and benefits

Growth opportunities and development

Work with industry professionals

Supportive and collaborative team

Job summary

CFI Financial Group is hiring a Relationship Officer to join our team in Bahrain. You will handle client KYC processes, respond to requests, and coordinate with Backoffice and compliance to ensure smooth onboarding and accurate reporting.

You will need a Bachelor’s degree and fluency in English and Arabic, with strong communication and problem-solving skills to deliver high-quality client service in a fast-growing, multinational environment.

Qualifications

• Bachelor’s degree in business or related field.
• Excellent written and verbal communication skills.
• Strong problem-solving and critical-thinking abilities.
• Fluency in English and Arabic.

Responsibilities

• Fill KYCs, follow up with clients in case of missing documents, and coordinate with Backoffice and compliance.
• Respond to clients’ requests in a timely manner.
• Keep up with formats’ updates.
• Minimize in-process/draft leads by following up and completing documents.
• Possess in-depth product knowledge and be able to conduct demos and handle objections.
• Prepare concise and accurate reports, proposals, booking packages, and other required documentation for executive-level presentations.
• Support onboarding of clients, coordinating with documents and KYCs departments.
• Make Confirmation Calls and follow up with unfunded accounts.
• Educate and inform clients about the company’s products, services, and special offers.
• Work with internal departments to ensure the company meets clients’ expectations.
• Identify and report patterns or trends in customer inquiries to help improve products and services.
• Adhere to company policies, procedures, and regulatory guidelines at all times.

Skills

Communication skills

Problem-solving

Empathy

Bilingual English/Arabic

Education

Bachelor's degree in business or related field

Job description

CFI Financial Group is an award-winning trading provider, possessing more than 25 years of experience with multiple offices around the world including London, Larnaca, Beirut, Amman, Dubai, Port Louis, and others.

CFI is hiring! Make your mark in the online trading industry.

Are you looking to pursue a career in finance? Do you want to work with a dynamic and growing team in the exciting world of online trading and investing? If you answered yes, then we have some amazing opportunities for you!

Job Description:

We are hiring a talented Relationship Officer professional to join our team.

Responsibilities:

• Filling KYCs, following up with clients in case of any missing document, dealing with Backoffice and compliance
• Responding to client’s requests in timely manner
• Keeping-up with formats’ updates
• Minimizing the number of in process / draft leads by following up and completing the documents
• Possess in-depth product knowledge and be able to conduct demos and handle objections
• Prepare concise and accurate reports, proposals, booking packages, and other required documentation for executive-level presentations
• Support the onboarding clients, and coordinating with other departments (Documents, KYCs)
• Confirmation Calls, following up with the unfunded accounts.
• Educate and inform clients about the company’s products, services, and special offers.
• Work with internal departments to ensure the company meets clients’ expectations.
• Identify and report any patterns or trends in customer inquiries to help improve products and services.
• Adhere to company policies, procedures, and regulatory guidelines at all times.

Requirements:

• Bachelor’s degree in business or related field.
• Excellent communication skills, both written and verbal, with the ability to explain complex ideas clearly.
• Strong problem-solving skills and the ability to think critically to resolve customer issues.
• Professional and empathetic demeanor when dealing with customer complaints or challenging situations.
• Fluency in English and Arabic.
• We’re a fast-growing, multinational company
• Competitive salaries and benefits
• Work and learn with industry professions
• Supportive and collaborative environment
• Unlimited opportunities for growth and development