Relationship Manager & SDR

ARP Digital; Manama; On-site; BHD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based incentives

Job summary

ARP Digital, licensed crypto asset service provider, seeks an account management professional in Bahrain to own and grow an OTC client portfolio, serving as the main contact for trade execution, settlement and onboarding.

You will resolve issues with Operations, Compliance and Finance, track volume trends and identify opportunities to deepen trading across corridors and product lines. This role blends relationship management with SDR duties to feed fresh leads into the pipeline.

Qualifications

• 2+ years in a client-facing role, relationship/account management, or sales in crypto, FX, payments, or financial services.
• Fluent in English and Arabic (spoken and written) for client communications and compliance.
• Strong written and verbal communication with attention to regulatory and KYC-sensitive workflows.

Responsibilities

• Own day-to-day relationships for an OTC client portfolio, as the first contact for trades, settlement, and onboarding issues.
• Coordinate with Operations, Compliance and Finance to resolve client issues quickly.
• Track client activity and volume trends; flag dormant or declining accounts before churn.
• Identify opportunities to grow trading volume with existing clients through new corridors, higher ticket sizes, or additional product lines.
• Maintain regular cadence of client outreach to build trust and anticipate needs.
• Act as trusted client advocate internally to protect and grow the book and keep volume sticky.
• Prepare periodic account reviews and volume/performance summaries for key clients.
• Log and maintain accurate pipeline data in CRM; hand off qualified leads for onboarding.

Skills

Client relationships

Bilingual (Arabic/English)

CRM proficiency

Attention to detail

Self-starter

Tools

HubSpot CRM

Excel

Job description

ARP Digital is a CBB Category 3-licensed Crypto Asset Service Provider (also licensed by VARA in the UAE and as an MSB in Canada), offering OTC digital asset trading and settlement, digital payment rails, and related services to institutional and high-net-worth clients across the Gulf and beyond.

The Role

This role sits on the OTC desk, and its main purpose is to support and grow our current client book. You'll own a portfolio of existing OTC client, managing the relationship day to day, resolving issues fast, and working deliberately to scale their trading volume over time. Alongside that core responsibility, there's a secondary mandate to prospect new contacts and qualify leads, feeding fresh opportunities into the pipeline. This is first and foremost an account management role with some SDR responsibility on the side.

What You’ll Do

Manage & grow the existing book (Relationship Management)

• Own day-to-day relationships for an assigned portfolio of OTC clients, first point of contact for trade execution, settlement, and onboarding issues
• Resolve client issues quickly by coordinating with Operations, Compliance, and Finance
• Track client trading activity and volume trends; flag dormant or declining accounts before they churn
• Proactively identify opportunities to grow trading volume with existing clients - new corridors, higher ticket sizes, additional product lines (OTC, GPS, Gate)
• Run a regular contact cadence with the book - check-ins, relationship-building, and staying ahead of client needs rather than waiting for issues to come in
• Act as the client's trusted point of contact and internal advocate, building the kind of relationship that keeps volume sticky
• Prepare periodic account reviews and volume/performance summaries for key clients

Build the pipeline (SDR / Business Development)

• Prospect new contacts through outbound outreach, referrals, and market research
• Qualify inbound and outbound leads against the desk's ideal client profile (ticket size, geography, feasibility)
• Run first-touch discovery conversations to understand a prospect's trading needs and requirements
• Log and maintain accurate pipeline data in CRM (HubSpot); hand off qualified leads for onboarding

What We’re Looking For

• [2]+ years in a client-facing role, relationship management, account management, or sales, ideally in crypto, FX, payments, or financial services
• Strong written and verbal communication; Arabic/English fluency is mandatory
• Comfortable working in CRM tools (HubSpot) and Excel/data review
• High attention to detail, client interactions here are compliance- and KYC-sensitive
• Self-starter who can switch between “protect and grow the book” and “hunt for new logos” without losing focus on either

Nice to Have

• Existing network in crypto/digital assets, OTC trading, or cross-border payments
• Working knowledge of KYC/AML basics in a regulated financial services environment
• Prior SDR or outbound sales experience specifically (not just account management)

What Success Looks Like (First 6–12 Months)

• Net volume growth across the assigned client book
• Client retention / reactivation of dormant accounts
• Response-time and issue-resolution SLAs met consistently
• Number of qualified leads sourced and converted into onboarded clients per month

What we offer

• A front-row seat at a fast-growing, multi-licensed fintech building stablecoin and FX infrastructure for the region.
• Direct exposure to traders, senior leadership and institutional clients.
• Competitive salary with performance-linked incentives.
• A clear path to progress into Account Executive or trading roles.