QA Strategy Lead for BPO Excellence

tafaseel; Manama; On-site; BHD 18,000 - 24,000; Full time

Job summary

tafaseel is seeking an experienced Quality Manager to lead QA initiatives for our BPO operations in Bahrain. The role focuses on developing and implementing quality assurance processes to meet client expectations and industry standards, while driving continuous improvement across operations.

The ideal candidate will have a bachelor’s in business administration or quality management, 3+ years in a leadership QA role, strong analytical skills, and fluency in Arabic and English.

Qualifications

• Bachelor's degree in business administration, quality management, or related field; master’s preferred.
• ,
• ],
• job_responsibilities_description':[
• ],
• CoT_job_summary_short
• null

Responsibilities

• Quality Strategy Development: Design and implement a comprehensive QA strategy aligned with client requirements.
• Monitoring and Evaluation: Oversee service delivery evaluations and audits to ensure quality standards.
• Data Analysis: Analyze quality metrics and produce reports to drive improvements.
• Team Leadership: Lead and mentor the QA team to foster a culture of quality.
• Feedback and Improvement: Provide coaching based on assessments and coordinate with training.
• Process Enhancement: Identify and implement best practices to boost service quality and efficiency.
• Client Liaison: Be the primary contact for quality-related client inquiries.
• Compliance Assurance: Ensure adherence to regulatory standards with regular audits.

Skills

Quality management

Leadership

Data analysis

Communication

Arabic and English

Education

Bachelor's degree in Business Administration/Quality Management

Master's degree (preferred)

Tools

Six Sigma

ISO

CMMI

Job description

tafaseel is seeking an experienced Quality Manager to lead QA initiatives for our BPO operations in Bahrain. The role focuses on developing and implementing quality assurance processes to meet client expectations and industry standards, while driving continuous improvement across operations.

The ideal candidate will have a bachelor’s in business administration or quality management, 3+ years in a leadership QA role, strong analytical skills, and fluency in Arabic and English.