Operations Specialist

Binance; Bahrain; Presencial; BHD 12.000 - 23.000; Jornada completa

Descripción de la vacante

Binance is expanding its operations in Bahrain, seeking an Operations Specialist to own reporting, launches, and process improvements. You will coordinate across departments to ensure regulatory alignment while delivering a smooth user experience across local offerings.

You will manage operational reporting packs, support new product listings and payment integrations, and help surface insights from data to drive scaling.

Formación

• 3–5 years of experience in fintech or regulated financial services operations.
• Proven ability to coordinate across Operations, Compliance, Legal, Marketing and Product.
• Experience owning reporting packs, dashboards and KPIs with trend analysis.

Responsabilidades

• Act as central operations liaison for launches, ensuring regulatory considerations are met.
• Provide ongoing support for new products and payment integrations.
• Own recurring operational reporting and summaries for leadership decisions.
• Oversee customer issues and complaints, driving timely resolution and root-cause insights.
• Improve user journey and coordinate enhancements to support growth.
• Prepare regulatory and external reports with accurate submissions.
• Monitor user onboarding and assist with the onboarding funnel.
• Support product listing processes and act as a reference for product matters.
• Identify automation opportunities to reduce manual work.

Conocimientos

Cross-functional coordination

Operational reporting

Regulatory reporting

Product listing support

AI automation tools

Analytical skills

Attention to detail

Regulatory processes

Herramientas

Data dashboards

SQL basics

Descripción del empleo

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, and more. Our mission is to increase the freedom of money and financial access for people around the world.

About the Role

We're looking for an Operations Specialist to act as a central point of contact across functions, owning operational reporting, launch support, and process improvement. The team is responsible for the end-to-end operations of the local regulated exchange. Its mission is to keep the platform fully compliant with local regulations while delivering a user experience and product offering as close as possible to the global platform. The team works closely with regulators and internal stakeholders to enable the launch of new regulated products and services in support of long-term business growth.The business is undergoing regional expansion, driving strong month-over-month growth in registrations and onboarded users.

What You’ll Do

• Serve as a key liaison between Operations and other internal functions, helping ensure business initiatives and launches account for operational and regulatory considerations.
• Provide ongoing operational support for newly introduced products and payment-related integrations to help maintain smooth delivery.
• Own recurring operational reporting and performance metrics, and prepare summaries to support informed strategic decisions.
• Help oversee the customer issue and complaints process, working with relevant teams to ensure timely resolution and to surface recurring themes that inform improvements.
• Identify opportunities to improve the user journey and coordinate with relevant teams on enhancements that support user growth and satisfaction.
• Support the preparation of regulatory and external reports, helping ensure submissions are accurate and timely.
• Perform regular checks on registered users to identify gaps and support users through the onboarding funnel.
• Support the product listing process and act as a point of reference for product-related matters.
• Explore and apply automation tools to reduce repetitive manual work and improve team efficiency.

What We’re Looking For

• 3–5 years of experience in operations, ideally within fintech, crypto, or a regulated financial services environment.
• Proven track record of cross-functional coordination across Operations, Compliance, Legal, Marketing, and Product.
• Strong experience owning reporting packs, dashboards, and KPIs , including month-over-month trend analysis and management-ready summaries.
• Experience supporting regulatory/external reporting , with strong data reconciliation and audit-trail discipline.
• Experience overseeing end-to-end complaints handling and applying root-cause analysis to drive process improvements.
• Ability to serve as a product expert and support an end-to-end product listing process .
• Demonstrated ability to leverage AI tools to automate repetitive tasks.
• Strong attention to detail, process orientation, and comfort in a fast-paced, scaling environment.
• Strong analytical skills with the ability to translate data into actionable strategic initiatives

Nice to Haves

• Hands-on experience operating within a regulated entity , with an understanding of regulatory constraints and compliance-driven processes.
• Experience providing post-launch operational support for products and payment integrations.
• Experience driving UX improvements across the user journey (onboarding, deposits/withdrawals, product navigation)

Why Binance

• Shape the future of finance
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle challenging projects in a fast-paced and innovative enviornment with autonomy
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.