Operations Reporting Manager

DHL; Manama; On-site; Confidential; Full time

Benefits offered by this job

Multifarious benefit programm

Job summary

Tanqeeb seeks a Senior Operations Performance Analyst to drive MEA air network performance reporting, analytics, and dashboard development. You will transform data into actionable insights, partnering with aviation stakeholders to improve efficiency and reduce costs.

The role requires expertise in BI tools (Power BI, Cognos), SQL, data governance, and API integrations. You will lead digital transformation initiatives and support operational performance initiatives across MEA Aviation.

Qualifications

• Minimum 5+ years' experience in BI, data analytics, performance reporting, or data science.
• Educated to degree level in a relevant subject.
• Strong aviation operations and network performance management experience.
• Proven expertise in Power BI, Cognos Analytics, Teradata, Snowflake, SQL, and cloud-based data platforms.
• Experience developing API integrations and enterprise reporting solutions.
• Practical experience with Microsoft Azure, Power Platform, and modern analytics ecosystems.
• Experience managing enterprise-scale reporting and data governance frameworks.
• Strong communication skills, both oral and written.
• Team collaboration and influencing skills.
• Attention to detail and strong presentation skills.
• Sound knowledge of network operations/activities.

Responsibilities

• Gather, analyze, and document business requirements from Aviation stakeholders.
• Translate business requirements into reporting, automation, and analytics solutions.
• Facilitate workshops and stakeholder discussions to define KPIs and operational improvement opportunities.
• Lead process improvement initiatives using operational analytics and digital technologies.
• Conduct process assessments and identify efficiency opportunities.
• Measure and report benefits realization from implemented improvements.
• Support and evaluate operational process improvement initiatives.
• Analyze operational data to identify efficiency opportunities and recommend improvements.
• Participate in process design, redesign, and continuous improvement activities.
• Monitor and report benefits realized from operational improvement projects.
• Support Aviation performance improvement initiatives through analytical assessment and reporting.
• Extract operations performance data from the BAR Data Warehouse using COGNOS and OPMS for MEA region.
• Lead BI, advanced analytics, AI, ML initiatives across Aviation and Network Operations.
• Develop predictive and prescriptive analytics to improve performance, capacity planning, delays, resource optimization.
• Develop enterprise dashboards, scorecards, KPI frameworks.
• Lead data governance, data quality, and data standardization initiatives.
• Design and implement API-based data integration solutions for data exchange.
• Drive digital transformation using Microsoft technologies and cloud analytics.
• Drive automation with Power Automate, Power Apps, Copilot and related Microsoft tech.
• Data Engineering & Integration: design and manage API-based integrations.
• Microsoft Ecosystem Leadership.
• Detailed analysis of aviation performance reports.
• Develop reporting templates for stations and departments self-reporting.
• Highlight data irregularities to Data Quality for investigation and corrective action.
• Distribute period-end operations performance reports with deadlines.
• Run ad hoc performance investigations with agreed formats.
• Proactively highlight deteriorating performance trends in MEA KPI.
• Back-up analogue operations performance information maintenance.
• Deputize for Operations Performance Manager during leave.

Skills

Power BI

Analytics

Data governance

Stakeholder management

SQL proficiency

Education

Degree in relevant field

Tools

Cognos Analytics

Teradata

Snowflake

SQL

Azure

Power Platform

Job description

Job description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Join our team and discover how an international network that’s focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express

Do you want to make a difference? Then come to our \"Insanely Customer Centric\" Team and become a Certified International Specialist!

ROLE PURPOSE

Drive operational performance reporting and analytics across the MEA Air Network, ensuring accurate measurement, monitoring, and continuous improvement of network performance against agreed KPIs. The role is responsible for delivering insightful reports and dashboards, conducting in-depth operational and business analysis, and transforming data into actionable recommendations that enhance efficiency, reduce costs, and support strategic decision-making. Working closely with aviation and operational stakeholders, the Operations Reporting Manager ensures data integrity, identifies performance trends, develops creative analytical solutions, and leads reporting process improvements to support business objectives and maintain the highest operational standards.

YOUR TASKS

Process

Business Partnering & Requirements Management

• Gather, analyze, and document business requirements from Aviation stakeholders.
• Translate business requirements into reporting, automation, and analytics solutions.
• Facilitate workshops and stakeholder discussions to define KPIs and operational improvement opportunities.

Process Improvement Responsibilities

• Lead process improvement initiatives using operational analytics and digital technologies.
• Conduct process assessments and identify efficiency opportunities.
• Measure and report benefits realization from implemented improvements.

Other Responsibilities

• Support and evaluate operational process improvement initiatives.
• Analyze operational data to identify efficiency opportunities and recommend improvement actions.
• Participate in process design, redesign, and continuous improvement activities.
• Monitor and report benefits realized from operational improvement projects.
• Support Aviation performance improvement initiatives through analytical assessment and reporting.
• Extraction of operations performance data from the BAR Data Warehouse (BDW) using COGNOS and Operations Performance Management System (OPMS) system for all network air movements operating within and transiting through the MEA Region.
• Lead Business Intelligence, Advanced Analytics, Artificial Intelligence (AI), and Machine Learning (ML) initiatives across Aviation and Network Operations.
• Develop predictive and prescriptive analytics solutions to improve operational performance, network efficiency, resource utilization, and decision-making. (e.g. Network performance forecasting, Capacity planning, Delay prediction, Resource optimization, Operational risk management)
• Develop enterprise-level dashboards, scorecards, and KPI frameworks.
• Lead data governance, data quality, and data standardization initiatives.
• Design and implement API-based data integration solutions to automate data exchange between operational systems, reporting platforms, and enterprise applications.
• Drive digital transformation through the effective use of Microsoft technologies, cloud analytics platforms, and enterprise data solutions.
• Drive automation initiatives using Power Automate, Power Apps, Copilot, and related Microsoft technologies.
• Data Engineering & Integration
• Design and manage API-based integrations between operational, finance, and reporting systems.
• Microsoft Ecosystem Leadership
• Detailed analysis on various Aviation performance reports (e.g. airline performance, safety, incidents)
• Developed reporting templates for stations and departments self-reporting.
• To highlight data irregularities to the Data Quality team for investigation and corrective action.
• Distribution of period end operations performance reports, maintaining agreed time deadlines at all times.
• To run ad hoc performance investigations, delivering findings in agreed formats to allow further in-depth analysis to be completed.
• To be proactive in highlighting deteriorating performance trends associated to Aviation MEA KPI’s through continuous real time monitoring.
• Administration of back-up analogue operations performance information for reference purposes.
• The Senior Operations Performance Analyst is to deputize for the Operations Performance Manager during leave of absence.

People – Management

• Individual contributor role with no direct line management responsibility.
• May provide functional guidance and subject matter expertise to stakeholders and project teams
• Excellent communication skills need to be able to liaise with operational people within MEA Aviation and MENA Network Operations.
• Effective negotiation skills are needed to ensure tasks are completed in MEA Aviation’s best interest.

Customer

• All departments and members within MEA Aviation.
• Aviation Finance Team.
• MENA & SSA Network Operations Control.
• Network Global Business Process Area.
• Global Network Management.
• Build effective relationships with internal and external stakeholders.
• Support operational teams through timely analysis and reporting.
• 3rd party Airlines, Ground Handlers and authorities

YOUR PROFILE

• Minimum 5+ years' experience in Business Intelligence, Data Analytics, Performance Reporting, or Data Science roles.
• Educated to degree level is relevant subject.
• Strong aviation operations and network performance management experience.
• Proven expertise in Power BI, Cognos Analytics, Teradata, Snowflake, SQL, and cloud-based data platforms.
• Experience developing API integrations and enterprise reporting solutions.
• Practical experience with Microsoft Azure, Power Platform, and modern analytics ecosystems.
• Experience managing enterprise-scale reporting and data governance frameworks.
• Strong oral and written communication skills.
• Good team management and influencing skills.
• Attention to detail.
• Good presentation skills.
• Sound knowledge of network operations / activities.

OUR OFFER

• Strong career support in an international environment..
• Great Culture and Colleagues.
• Multifarious benefit programm.