Medical Quality Manager

Gulf Air; Manama; On-site; BHD 28,000 - 45,000; Full time

Job summary

Gulf Air seeks a Healthcare Quality and Compliance Leader to ensure medical services are safe, high quality, and NHRA compliant. The role oversees QA standards across the medical centre, aligning with civil aviation requirements and auditors.

You will lead audits, CAPA, risk management, and data governance, ensuring confidentiality of pilot medical records and adherence to SOPs.

Qualifications

• Bachelor’s degree in science nursing; Master’s in nursing or equivalent.
• Certifications: Train the Trainer, Triage instructor, Basic Life Support.
• Minimum 6 years’ experience in healthcare compliance and quality.

Responsibilities

• Regulatory compliance and QMS management for the AMC.
• Align operations with NHRA/CAA regulations and healthcare standards.
• Ensure medical evaluations and aviation kits comply with aeromedical rules.
• Host external audits by civil aviation authorities and accreditation bodies.
• Lead audits, risk management, and CAPA programs to prevent recurrence.
• Oversee data integrity, confidentiality, and GP electronic records security.
• Monitor quality indicators and turnaround times for medical certifications.
• Convene clinical reviews for serious medical events or complaints.

Skills

Healthcare compliance

NHRA accreditation

Civil aviation medical standards

Medical terminology

Cross-functional communication

Analytical problem solving

Attention to detail

Education

Bachelor of Science in Nursing

Master of Science in Nursing

Train the Trainer

Triage instructor

Basic Life Support

Job description

JOB PURPOSE

To ensure Gulf Air s medical services are safe, high-quality, and compliant with NHRA and civil aviation requirements. The role oversees quality, compliance, and clinical standards across the medical centre.

KEY RESPONSIBILITIES

Regulatory Compliance & QMS Management Develop, implement, and update the AMC s Quality Management System in accordance with NHRA accreditation standards and civil aviation authority frameworks. Strategic Planning: Align the center s operational growth strategies with Bahrain Civil Aviation Affairs (CAA) regulations and National Health Regulatory Authority (NHRA) healthcare standards. Ensure all medical evaluations (Class 1, 2, 3, and Cabin Crew), OPS medical manuals, and aviation kits on aircraft comply with aeromedical regulations. Act as the primary point of contact and host for external audits conducted by civil aviation authorities and healthcare accreditation bodies. Auditing, Risk Management & CAPA Schedule, execute, and document regular internal audits across clinical GP services, specialized aeromedical tracks, pharmacy, and laboratory departments. Design and execute the center s master risk management framework to identify and eliminate clinical, operational, and data privacy hazards. Identify operational bottlenecks, compliance gaps, and medical errors. Lead Root Cause Analysis (RCA) investigations and manage the Corrective and Preventive Action (CAPA) program to prevent recurrence of errors. Clinical Governance & Data Integrity Oversee the calibration, maintenance, and quality control of all specialized medical equipment (e.g., audiometry, vision screeners, ECG machines). Enforce strict data governance, ensuring pilot medical records and examination results are handled with absolute confidentiality and data security. Enforce strict data governance, ensuring standard GP electronic health records are secure and are handled with absolute confidentiality. Monitor and report on clinical quality indicators, patient satisfaction metrics, and turnaround times for medical certifications. Incident Command: Convene the clinical review board to direct investigation procedures for severe medical errors, clinical anomalies, or patient complaints. Regulatory Authority Liaison & Ultimate Legal Liability Regulatory Shield: Serve as the official, legally accountable executive during complex institutional audits by the NHRA. Licensing Security: Safeguard the center s official operating licenses by ensuring 100% compliance across all Class 1, 2, and 3 pilot medical certification pipelines. Policy Enactment: Prepare and legally validate all internal standard operating procedures (SOPs), clinical guidelines, and healthcare safety policies as per NHRA requirements.

Desired Candidate Profile

JOB REQUIREMENTS EDUCATION / QUALIFICATIONS Bachelor s degree of science nursing & Master of Science in Nursing degree, or an equivalent major in the related field. Certifications: Train the Trainer, Triage instructor, Basic life support. EXPERIENCE Minimum of 6 years experience in the related field. JOB SPECIFIC SKILLS & ATTRIBUTES Deep understanding of healthcare compliance, medical terminology, NHRA Diamond Accreditation, and basic familiarity with civil aviation medical standards. Exceptional attention to detail, strong analytical problem-solving skills, and excellent cross-functional communication abilities.