Luxury Reservations Specialist

AccorHotels Middle East; Manama; On-site; BHD 6,000 - 9,000; Full time

Benefits offered by this job

Employee benefit card with discounted,

Learning programs through our Academie

Career development opportunities

Job summary

Raffles Al Areen Palace Bahrain in Bahrain is seeking a Reservation Agent to maximize room revenue through proactive selling and multi-channel reservations (email, telephone, OTAs, brand.com). You will be the primary contact for revenue-related processes and must uphold brand standards.

You will handle inquiries within 24 hours, upsell where appropriate, maintain PMS data accuracy, and support the Reservations Team and Revenue Management on special projects, ensuring guest satisfaction and

Responsibilities

• Maximize room revenue by converting telephone calls into sales.
• Maintain the accuracy and cleanliness of the PMS Database.
• Ensure market segmentation is accurate for each reservation.
• Produce quotations and written confirmations to FIT guests & Travel agencies.
• Handle all reservations through email/telephone/OTAs/Brand.com.
• Actively participate in maximizing revenue through up-selling & cross-selling.
• Follow up on non-guaranteed bookings and pending payment.
• Handle all inquiries promptly within 24 hours with professional service.

Tools

PMS Database

Job description

Raffles Al Areen Palace Bahrain in Bahrain is seeking a Reservation Agent to maximize room revenue through proactive selling and multi-channel reservations (email, telephone, OTAs, brand.com). You will be the primary contact for revenue-related processes and must uphold brand standards.

You will handle inquiries within 24 hours, upsell where appropriate, maintain PMS data accuracy, and support the Reservations Team and Revenue Management on special projects, ensuring guest satisfaction and