Hybrid Diagnostics Applications Specialist

Sysmex Europe SE; Manama; Hybrid; BHD 15,000 - 25,000; Full time

Benefits offered by this job

Hybrid working model

Medical insurance

Wellness allowance

Job summary

Sysmex Middle East seeks an Application Specialist to support existing and prospective users of Sysmex products in the Middle East region. You will deliver tailored training, perform troubleshooting, and provide advanced application support, ensuring accurate knowledge transfer and high customer satisfaction.

Role involves keeping up-to-date with product specs, supporting method validation and QC, and collaborating with sales and regional teams. Fluency in English is required; Arabic is a plus.

Qualifications

• Bachelor's degree in Medical Laboratory Science or related field.
• At least 5 years hands-on clinical laboratory experience with haematology and haemostasis.
• Experience with automated analyzers, QC, and troubleshooting.
• Knowledge of method validation/verification and internal QC and EQA.

Responsibilities

• Provide specialist support to existing and prospective users of Sysmex products including tailoring training, troubleshooting guidance, and advanced applications support.
• Stay updated on product specifications, modifications, upgrades, and new releases; communicate accurately to customers.
• Support laboratories in method validation, verification, and quality control processes per international standards.
• Address product-related complaints and application issues promptly with effective resolution.
• Collect customer feedback during visits or training and share insights with local and corporate teams to identify gaps and opportunities.

Skills

Training delivery

Troubleshooting

Customer support

Clinical knowledge

English proficiency

Education

Bachelor's in Medical Laboratory Science

Tools

Automated analyzers

Job description

Sysmex Middle East seeks an Application Specialist to support existing and prospective users of Sysmex products in the Middle East region. You will deliver tailored training, perform troubleshooting, and provide advanced application support, ensuring accurate knowledge transfer and high customer satisfaction.

Role involves keeping up-to-date with product specs, supporting method validation and QC, and collaborating with sales and regional teams. Fluency in English is required; Arabic is a plus.