Application Specialist

Kinetic Business Solutions; Manama; On-site; BHD 15,000 - 25,000; Full time

Job summary

Kinetic is recruiting an Application Specialist for a Medical Device company in Bahrain. The role focuses on specialist user support, training, troubleshooting, product demonstrations, and collaboration with sales and laboratories to ensure successful implementation and satisfaction.

Travel flexibility and strong diagnostics background are required. Applicants should have a Bachelor’s degree in Medical Laboratory Science with 5+ years of lab experience and fluency in Arabic and English.

Qualifications

• Bachelor’s degree in Medical Laboratory Science or related field.
• 5+ years’ experience in a medical laboratory environment with strong clinical diagnostics knowledge.
• Strong technical expertise in laboratory instruments, diagnostics, and workflows.
• Excellent communication skills in Arabic and English, both written and verbal.
• Willingness to travel and engage with laboratory professionals and stakeholders.

Responsibilities

• Provide specialist user support, including training, troubleshooting, and application guidance.
• Maintain knowledge of products, updates, and releases, and communicate to users.
• Support laboratories with validation, verification, and quality control processes.
• Resolve product complaints and application issues promptly.
• Collect and share customer feedback to improve product use and support.
• Collaborate with stakeholders to ensure successful implementation and satisfaction.
• Assist with scientific or clinical studies as needed.
• Prepare activity reports with clear follow-up actions.
• Maintain accurate records in CRM systems.
• Build and maintain relationships with laboratory stakeholders and key opinion leaders.
• Support sales teams with technical expertise during pre- and post-sales activities.
• Deliver demonstrations, evaluations, and presentations on product value.
• Contribute to tenders with technical input and workflow recommendations.
• Identify upselling and cross-selling opportunities.

Skills

Communication

Clinical diagnostics

Troubleshooting

Training & presentations

Stakeholder engagement

Education

Bachelor's degree in Medical Laboratory Science

Tools

CRM systems

Job description

Kinetic is working with a reputable Medical Device company actively recruiting an Application Specialist for their team in Bahrain.

***Please take the time to read the job description, you must meet all the criteria set out below for your application to be considered. We do check all applications and suitable candidates will be contacted within 5 working days. If you are not contacted by us within that time, please consider your application unsuccessful on this occasion.***

Key aspects of the role include:

• Provide specialist user support, including training, troubleshooting, and application guidance.


• Maintain current knowledge of products, updates, and releases, and communicate effectively to users.


• Support laboratories with validation, verification, and quality control processes.


• Resolve product complaints and application issues promptly.


• Collect and share customer feedback to improve product use and support.


• Collaborate with stakeholders to ensure successful implementation and satisfaction.


• Assist with scientific or clinical studies as needed.


• Prepare activity reports with clear follow-up actions.


• Maintain accurate records in CRM systems.


• Build and maintain relationships with laboratory stakeholders and key opinion leaders.


• Support sales teams with technical expertise during pre- and post-sales activities.


• Deliver demonstrations, evaluations, and presentations on product value.


• Contribute to tenders with technical input and workflow recommendations.


• Identify upselling and cross-selling opportunities.

To be successful you will need to meet the following:

• Bachelor’s degree in Medical Laboratory Science or a related field.


• Minimum of 5 years’ experience in a medical laboratory environment with strong clinical diagnostics knowledge.


• Strong technical expertise in laboratory instruments, diagnostics, and workflows.


• Excellent communication skills in Arabic and English, both written and verbal is a must.


• Demonstrated troubleshooting and problem-solving abilities with a proactive, solution-focused approach.


• Strong organisational skills.


• Flexibility to travel.


• Strong interpersonal skills with the ability to engage effectively with laboratory professionals and stakeholders.


• Effective presentation and training capabilities.


• Applicants should be available for face-to-face interviews in the location mentioned above.