Head of Operations & Systems Delivery

VGA Holdings; Manama; Hybrid; BHD 45,000 - 68,000; Full time

Job summary

Syndeou (Lrnsy EOS) is seeking a Head of Operations / System Delivery Lead to run the next stage of development, implementation, and operational delivery for Lrnsy EOS, an AI-assisted education operating system for schools, universities, and corporate learning environments.

The ideal candidate will bring deep experience in operations, software delivery, EdTech, SaaS, and complex program delivery; you will establish disciplined operating structures, drive execution, and coordinate across

Qualifications

• 7+ years of hands-on experience in operations, delivery, project implementation, product operations, or program management.
• Proven track record with SaaS, EdTech, or institutional software delivery.
• Ability to build operational frameworks from scratch.
• Experience with Jira, ClickUp, Notion, Linear, Slack, and Asana.
• English fluency; Arabic is a plus for GCC operations.

Responsibilities

• System Delivery & Product Operations: Coordinate release cycles, follow-up, prioritization, testing, deployment readiness, and requirements.
• Operational Structure & Process Control: Build SOPs, tracking mechanisms, reporting rhythms, and accountability systems across departments.
• Client Implementation & Rollout Support: Lead pilots, onboarding, configuration, and implementation planning for schools, universities, and corporate clients.
• Cross-functional Coordination: Bridge leadership, technical teams, educators, project teams, advisors, and clients.
• Documentation & Governance: Maintain delivery docs, playbooks, records, workflows, and system specs; ensure version control and data confidentiality.

Skills

Operations leadership

Systems delivery

SaaS/EdTech

Stakeholder management

English fluency

Project management

Education

Bachelor's degree

Tools

Jira

ClickUp

Notion

Linear

Slack

Asana

Job description

Syndeou (Lrnsy EOS) is seeking a Head of Operations / System Delivery Lead to run the next stage of development, implementation, and operational delivery for Lrnsy EOS, an AI-assisted education operating system for schools, universities, and corporate learning environments.

The ideal candidate will bring deep experience in operations, software delivery, EdTech, SaaS, and complex program delivery; you will establish disciplined operating structures, drive execution, and coordinate across