Front Desk Lead — Eco Guest Experience

Advanced Search Group; Manama; On-site; BHD 6,000 - 9,000; Full time

Benefits offered by this job

Conservation initiatives

Sustainable adventures

Community heritage

Global development opportunities

Social initiatives

Collaborative team

Job summary

Mantis Collection is seeking a Front Office Agent to be the first point of contact for guests, delivering warm, professional service during check-in and check-out. You will handle reservations, inquiries, and ensure accuracy in the PMS while coordinating with housekeeping and maintenance.

Ideal candidates have hospitality experience, strong English communication skills, and a customer-focused approach. Arabic is a plus; flexibility to work evenings, weekends, and holidays is required.

Qualifications

• Experience: Previous experience in a similar role within the hospitality industry is preferred.
• Communication skills: Strong verbal and written communication skills in English; Arabic is a plus.
• Customer service focus: A passion for delivering exceptional guest service and ensuring a positive guest experience.
• Organizational skills: Strong attention to detail, with the ability to multitask and prioritize responsibilities.
• Technical proficiency: Familiarity with property management systems (PMS) and Microsoft Office applications.
• Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays.
• Professionalism: A professional, approachable, and friendly demeanor.

Responsibilities

• Guest service excellence: greet and welcome guests with a friendly and professional attitude, ensuring a positive first impression. You will handle check-ins and check-outs efficiently, ensuring accuracy and timely service. Additionally, you will address guest inquiries, requests, and concerns promptly and professionally, ensuring high levels of guest satisfaction throughout their stay.
• Operational support: manage reservations, room assignments, and special guest requests, ensuring that all details are handled accurately. Coordination with housekeeping and maintenance will be essential to ensure rooms are prepared and ready for guest arrivals. You will also maintain accurate guest information in the PMS to ensure smooth operations.
• Administrative support: processing guest payments and ensuring that billing is accurate. You will handle guest complaints and resolve issues in a professional and timely manner. Additionally, you will assist in preparing daily reports, including occupancy levels, arrivals, and departures, to keep the team informed and operations running smoothly.
• Team collaboration: Working closely with other departments such as housekeeping and maintenance, you will ensure a seamless and memorable guest experience. Collaboration with the front office team will be crucial to meet all operational needs and ensure that guest expectations are consistently exceeded.
• Health, safety, and compliance: You will adhere to all health, safety, and resort policies to ensure a secure environment for both guests and staff. Maintaining compliance with resort regulations, guest confidentiality protocols, and industry standards will be a key part of your role in ensuring smooth and efficient operations.

Skills

Hospitality experience

English proficiency

Customer service

Attention to detail

PMS familiarity

MS Office

Flexible hours

Professional demeanor

Tools

PMS systems

MS Office

Job description

Mantis Collection is seeking a Front Office Agent to be the first point of contact for guests, delivering warm, professional service during check-in and check-out. You will handle reservations, inquiries, and ensure accuracy in the PMS while coordinating with housekeeping and maintenance.

Ideal candidates have hospitality experience, strong English communication skills, and a customer-focused approach. Arabic is a plus; flexibility to work evenings, weekends, and holidays is required.