F&B Team Supervisor - Guest Service & Operations

Sheraton Hotels & Resorts; Manama; Vor Ort; BHD 12.000 - 20.000; Vollzeit

Zusammenfassung

Sheraton Hotels & Resorts in Manama, Bahrain, is seeking a non-management, full-time team member to ensure optimum guest service. You will supervise staff, inspect grooming, complete opening/closing duties, and manage stock and safety protocols throughout shifts.

With at least 2 years related experience and 1 year in supervision, you will help hire, train, schedule and coach staff, while upholding corporate standards and fair treatment policies across the team.

Qualifikationen

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Aufgaben

• Ensure staff is working together as a team to ensure optimum service and that guest needs are met.
• Inspect grooming and attire of staff, and rectify any deficiencies.
• Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
• Inspect storage areas for organization, use of FIFO, and cleanliness.
• Monitor dining rooms for seating availability, service, safety, and well being of guests.
• Complete work orders for maintenance repairs.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

Jobbeschreibung

Sheraton Hotels & Resorts in Manama, Bahrain, is seeking a non-management, full-time team member to ensure optimum guest service. You will supervise staff, inspect grooming, complete opening/closing duties, and manage stock and safety protocols throughout shifts.

With at least 2 years related experience and 1 year in supervision, you will help hire, train, schedule and coach staff, while upholding corporate standards and fair treatment policies across the team.