Customer Service Representative, Beverages - Main Shop

BMMI Group; Bahrain; On-site; BHD 5,580 - 7,812; Full time

Job summary

A retail company in Bahrain is seeking a Customer Service Representative to assist customers in purchasing beverages and execute sales initiatives. The ideal candidate has a diploma in sales or business, at least two years of customer service experience, and fluency in English. This position involves processing transactions and resolving customer complaints effectively.

Qualifications

• Minimum of two years’ experience in a customer service role, preferably in the beverages industry.
• Arabic language skills are an added advantage.

Responsibilities

• Assist retail outlet customers with purchasing products.
• Execute sales initiatives to meet and exceed targets.
• Process cash, debit and credit transactions.

Skills

Fluency in spoken and written English

Customer complaint resolution

Sales initiatives execution

Education

Diploma in sales and marketing or business-related field

Tools

Retail software applications

Job description

Customer Service Representative – Main Shop, Beverages

Note: Please apply by the deadline of 16th October 2025, referencing BV\1005\01.

Reporting line:

• Reporting to the Beverages division’s Main Shop Supervisor.

Responsibilities:

• Assist retail outlet customers with purchasing products.
• Execute sales initiatives to meet and exceed targets.
• Process cash, debit and credit transactions.

Your profile:

• Diploma in sales and marketing or a business-related field is desirable.
• Fluency in spoken and written English, with Arabic skills an added advantage.

Years of experience and other skills:

• A minimum of two years’ experience in a customer service role, preferably in the beverages industry.
• Experience in retail software applications.
• Background in sales, marketing or operations.
• Ability to resolve customer complaints and issues with a professional and calm demeanour.

Location: Bahrain

We are an equal opportunities employer.