Customer Experience & Call Center Specialist

Alzayani Investments; Bahrain; Presencial; BHD 6000 - 9000; Jornada completa

Descripción de la vacante

Euro Motors is seeking a professional and motivated Call Centre/Receptionist to join our team. The ideal candidate will be responsible for providing exceptional customer service, managing incoming calls, and handling administrative tasks to support our operations.

This role requires strong communication skills, a friendly demeanour, and the ability to manage multiple priorities in a fast-paced environment. This role requires strong communication skills, a friendly demeanour, and the ability to

Formación

• Bachelor's degree required; additional certification in office management or customer service is a plus.
• Proven experience in a call centre or receptionist role is preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficient in using MS Office Suite and office equipment.
• Ability to work collaboratively in a team-oriented environment.
• Positive attitude and commitment to providing exceptional customer service.

Responsabilidades

• Answer and direct incoming calls in a professional and courteous manner.
• Provide information to callers regarding company services and products.
• Maintain a clean and organized reception area.
• Assist with administrative tasks, including data entry and filing.
• Manage scheduling and appointments for staff members.
• Handle customer inquiries and resolve issues in a timely manner.
• Collaborate with various departments to ensure efficient communication and service delivery.
• Perform additional duties as assigned by management.

Conocimientos

Customer service

Communication

Multitasking

Team collaboration

Educación

Bachelor's degree

Herramientas

MS Office Suite

Descripción del empleo

Euro Motors is seeking a professional and motivated Call Centre/Receptionist to join our team. The ideal candidate will be responsible for providing exceptional customer service, managing incoming calls, and handling administrative tasks to support our operations.

This role requires strong communication skills, a friendly demeanour, and the ability to manage multiple priorities in a fast-paced environment. This role requires strong communication skills, a friendly demeanour, and the ability to