Customer Care Coordinator

Jobs2Web; Manama; On-site; BHD 8,000 - 11,000; Full time

Job summary

Jobs2Web is seeking a Front Desk Administrator to greet visitors, manage the reception area, answer calls, and support daily operations within the academy. The role involves scheduling, communications, and ensuring information flow while upholding a professional image for the organization.

The ideal candidate has a minimum of a bachelor’s degree in management and 2+ years in a similar role, with aviation industry knowledge considered a plus. This is a full-time on-site position in Manama.

Qualifications

• Bachelor's degree in management or related field is required.
• 2+ years of experience in a similar role handling front desk tasks.

Responsibilities

• Greets clients and directs them to the appropriate team members.
• Manages the front desk area, keeping it clean, organized and welcoming.
• Answers calls, directs visitors, and relays messages clearly.
• Maintains professional standards and accurate information for visitors, staff and cadets.
• Manages records of visitors and deliveries and liaises with departments.

Skills

Customer service

Communication

Education

Bachelor's degree in management or related field

Job description

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Provides a professional and welcoming first impression for visitors, students, and staff. Manages the front desk and supports daily operations. This includes scheduling appointments, handling communication, and ensuring a smooth flow of information within the academy, all while fostering a positive image for the academy.

• Greets clients as they enter the academy and responds to their concerns appropriately/directing them with the appropriate team members to respond to their concerns.
• Manages the front desk area, ensuring a clean, organized, and welcoming environment.
• Handles the main reception desk by answering telephone calls, directing visitors and guests, and answering their inquiries whilst relaying clear messages and information as appropriate.
• Ensures professionalism is maintained & information is clearly and accurately provided to all visitors, staff, & cadets, consistently. Ensures adherence to all company standards, procedures, and regulations to foster a positive image for the company.
• Ensures the comfort of all visitors, guests and applicants waiting in the main reception area, provides them with refreshments and escorts them to the required office if needed.
• Provides general non-technical information in response to queries from the public.
• Maintains accurate records of visitors and deliveries.
• Liaises with concerned departments within and outside the organization for any customer or training-related inquiries and keeps an effective communication process.
• Responds to customers for inquiries related to ELP and bookings for ELP, ensuring timely response and accurate information is provided.
• Books English Language Proficiency (ELP) assessment for cadets, ABY, external individuals, and/or external companies.
• Collects and promptly delivers documents, stationery, and messages within the office in a timely and efficient manner. Handles the enrolment process for MPL Cadets and all other trainees/customers for different trainings/products.
• Manages records of all applicants until they join the academy for any training.
• Assists line manager with the processing of applications, ensuring they are complete, and payments have been processed through the CRM system.
• Facilitates student enrolment processes by liaising with other departments such as Assessment, Medical Center, etc
• Helps the line manager with the preparation of enrolment letters, management of training agreements, and keeping track of the upcoming batches.
• Assists with the organization of open days, including safety communication, agenda planning, and visitor management.
• Analyzes customer feedback and trends to identify areas for improvement within the department.
• Provides basic administrative support to other departments (e.g., photocopying, printing).
• Applies for security approval for cadets.
• Performs any additional duties as directed by the line manager.

Qualifications (Academic, training, languages)

• Minimum bachelor's degree in management or related field; high school diploma or equivalent

Work Experience

• 2+ years of experience in a similar role/handling similar tasks.
• Knowledge of the aviation industry is an advantage.