Workshop Manager

Arbalett; Brussel Hoofdstad; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

Arbalett in Belgium seeks an experienced operational manager to lead a busy workshop, guiding supervisors and technicians to deliver on client commitments with safety and cost control.

You will own site KPIs, drive continuous improvement with Lean/5S, and manage local procurement while reporting to the Director of Operations. Fluent English is essential; French/Dutch are valued in this Belgian context.

Qualifications

• Technical degree at least Bac+3 in electromechanics, mechanics, maintenance or industrial engineering.
• Minimum 5 years in workshop management, maintenance or operations in a heavy or complex technical environment.
• Experience leading structured teams of supervisors and technicians.
• Fluent English; French and/or Dutch are valued in Belgium.

Responsabilités

• Lead workshop performance across planning, execution, quality control and invoicing preparation.
• Own site KPIs and report weekly/monthly to management.
• Act as primary liaison for operational and technical matters with clients.
• Drive root-cause analyses, corrective actions and continuous improvement initiatives.
• Deploy Lean / 5S and update procedures and work instructions.
• Manage local procurement, supplier relationships and stock levels.
• Coach and develop supervisors and technicians; participate in recruitment and onboarding.
• Oversee workforce planning, leave approvals, and training.

Connaissances

Leadership

People management

Data analysis

Client relations

Lean/5S

ERP system experience

Formation

Bac+3 technical degree

Outils

ERP system

Description du poste

Reporting to the Director of Operations, you drive the overall workshop performance: execution quality, lead times, cost control, safety, compliance and client relations.

You manage several workshop supervisors who themselves lead the technicians, and you are the site's operational authority: arbitration, priorities, technical decisions, people leadership.

What You Will Lead

Performance : Orchestrating the full workshop flow: planning, execution, quality control, invoicing preparation. Ownership of site KPIs (turnaround, cost per intervention, availability rate) with weekly and monthly reporting to management.

Client relations : Primary point of contact for all operational and technical matters: leading recurring review meetings, monitoring SLA compliance, proactively escalating deviations before they become issues.

Safety and quality : Supporting the Safety Advisor, leading root cause analyses on incidents, near-misses and quality deviations, then driving corrective actions through to closure.

Continuous improvement : Local deployment of Lean / 5S / flow optimization initiatives, with measurable gains. Updating procedures and work instructions.

Local technical procurement : Managing relationships with local suppliers and supporting procurement on spare parts availability and stock levels.

Day-to-Day Management

Coaching and developing supervisors: performance reviews conducted jointly with the Director of Operations, co-leading technician reviews.

Workforce planning (shifts, absences, overtime), approving leave and expense reports within the approval matrix, participating in recruitment and onboarding, organizing technical and safety training.

The Profile We Are Looking For

A proven operational manager from a demanding technical environment, able to run a workshop, unite a team of supervisors and technicians, and deliver on the client promise every day.

A data-driven approach, ease in multi-stakeholder environments, and the right balance between high standards and people care.

What defines you:

• Technical degree minimum Bac+3 (electromechanics, mechanics, maintenance, industrial engineering)
• Minimum 5 years of experience in workshop management, maintenance or operations, in a heavy equipment or complex technical environment
• Proven leadership of structured teams (supervisors + technicians)
• Data-driven culture, hands‑on experience with an operational ERP
• Client focus, ability to manage a demanding B2B relationship
• Change management and continuous improvement (Lean, 5S)
• Professional English is essential; French and/or Dutch are highly valued in the Belgian context