Workplace Lead - Financial Services - Brussels

Editx; Elsene; On-site; EUR 65,000 - 95,000; Full time

Job summary

Editx in Belgium seeks a Workplace Lead to own and continuously improve the digital workplace for a growing international organization. You will ensure teams have the tools and support needed, drive service excellence, manage vendors, and lead transformations across the business.

The role focuses on delivering a modern, efficient, and user-centric technology environment for employees, with responsibility for projects, budgets, and stakeholder collaboration.

Responsibilities

• Define and execute the Digital Workplace roadmap in line with business objectives.
• Ensure the reliability, performance, and continuous improvement of workplace technologies and collaboration tools.
• Manage end-user computing services, collaboration platforms, devices, and workplace-related infrastructure.
• Oversee external IT service providers and ensure agreed service levels are met.
• Monitor user satisfaction, identify areas for improvement, and implement best practices to enhance the employee experience.
• Lead workplace-related projects, including technology rollouts, migrations, and process improvements.
• Collaborate closely with business stakeholders to translate operational needs into effective technology solutions.
• Support IT governance, cybersecurity, and compliance initiatives related to workplace services.
• Manage budgets and contracts within the workplace domain.
• Contribute to shaping a modern, efficient, and user-centric technology environment.

Job description

Are you passionate about delivering an outstanding employee technology experience? Do you enjoy acting as the bridge between business needs and IT services? Are you looking for a role where you can shape and improve the modern workplace within a growing international organization?

As Workplace Lead, you will own and continuously enhance the digital workplace environment, ensuring employees have the tools, support, and technology they need to perform at their best.

You will act as the key point of contact for workplace services, driving service excellence, managing vendors, and supporting digital transformation initiatives across the business.

Key Responsibilities

• Define and execute the Digital Workplace roadmap in line with business objectives.


• Ensure the reliability, performance, and continuous improvement of workplace technologies and collaboration tools.


• Manage end-user computing services, collaboration platforms, devices, and workplace-related infrastructure.


• Oversee external IT service providers and ensure agreed service levels are met.


• Monitor user satisfaction, identify areas for improvement, and implement best practices to enhance the employee experience.


• Lead workplace-related projects, including technology rollouts, migrations, and process improvements.


• Collaborate closely with business stakeholders to understand operational needs and translate them into effective technology solutions.


• Support IT governance, cybersecurity, and compliance initiatives related to workplace services.


• Manage budgets and contracts within the workplace domain.


• Contribute to shaping a modern, efficient, and user-centric technology environment.