Workforce Strategy & Transformation Lead

Capco; Brussel Hoofdstad; Hybride; EUR 90 000 - 120 000; Plein temps

Résumé du poste

Capco is seeking an experienced Workforce & Project Manager to optimize workforce planning, capacity and operational effectiveness for clients in a hybrid consulting setup. You will translate business objectives into practical staffing plans, models and actions, collaborating with stakeholders across client organizations.

The role combines analytical work, project delivery and change management, requiring strong data skills, strategic thinking and the ability to drive concrete improvements in

Qualifications

• Strong analytical skills and experience working with data, KPIs and workforce planning.
• Experience in workforce management, resource planning or a similar operational environment.
• Affinity with workforce planning tools and complex scheduling; WFM/WFO experience is a plus.
• Experience with project delivery, process improvement or transformation initiatives.
• Strong communication skills, a pragmatic mindset and the ability to work effectively with both operational and senior stakeholders.

Responsabilités

• Develop and optimize workforce plans and staffing scenarios based on business requirements, operational data and performance trends.
• Translate business objectives and KPIs into practical capacity, staffing and scheduling solutions.
• Analyze workforce trends and identify opportunities to improve efficiency, flexibility and resource utilization.
• Support the development of workforce models, including different team structures, skill mixes and ways of working.
• Continuously improve workforce planning approaches, forecasting and planning accuracy.
• Contribute to or lead workforce planning, operational excellence and transformation initiatives.
• Support the design and implementation of new workforce models, processes and organizational structures.
• Work with stakeholders to translate recommendations into concrete actions and sustainable solutions.
• Identify risks, dependencies and improvement opportunities and support the delivery of project objectives.
• Work closely with operational leaders, team leads and other stakeholders to ensure workforce plans reflect day-to-day operational realities.
• Identify capacity constraints, bottlenecks and inefficiencies and translate them into actionable improvement initiatives.
• Communicate analyses and recommendations clearly to different levels of the organization and help build support for change.
• Act as a trusted partner to the client throughout the planning and transformation journey.

Connaissances

Analytical skills

Workforce management

Resource planning

Scheduling tools

WFM/WFO experience

Project delivery

Process improvement

Stakeholder communication

Data & KPIs analysis

Outils

Workforce planning tools

Description du poste

Capco is seeking an experienced Workforce & Project Manager to optimize workforce planning, capacity and operational effectiveness for clients in a hybrid consulting setup. You will translate business objectives into practical staffing plans, models and actions, collaborating with stakeholders across client organizations.

The role combines analytical work, project delivery and change management, requiring strong data skills, strategic thinking and the ability to drive concrete improvements in