Web Solutions Analyst

Orac; Oostende; On-site; EUR 52,000 - 68,000; Full time

Benefits offered by this job

Discount on Orac products

Flexible working hours

Group and hospital insurance

Job summary

Orac in Belgium is seeking a proactive Web Solutions Analyst to drive digital experiences across our web platform and CMS. You’ll translate business needs into integrated solutions and ensure stability and scalability while collaborating with internal teams and external partners.

You’ll contribute to testing, documentation, and go-live support, and shape continuous improvement through data-driven insights and analytics. A technical mindset and eagerness to learn are essential.

Qualifications

• Master’s degree in Information Systems, Computer Science, or a related field.
• Hands-on experience with Ecommerce platforms, including user management, integration, and system administration.
• Familiarity with security protocols and role-based access controls.
• Experience with ticketing systems and incident management.
• Skilled in testing and validation processes.
• Experience in UI/UX improvement and web content management.
• Strong analytical and problem-solving mindset.
• You communicate clearly and create user-friendly documentation in English.
• You bring knowledge of project management tools and methods, or you’re eager to learn them.

Responsibilities

• Translate business needs into smart, integrated digital solutions.
• Ensure web platforms and CMS are stable and scalable.
• Collaborate with ORAC teams and external partners to translate business needs into smart, integrated digital solutions.
• Provide second-line support, requalify tickets, troubleshoot issues.
• Create guides, documentation, and system records for easy use.
• Test updates and new features to keep platforms stable, sleek, and ready for business.
• Manage incidents and changes tickets, and communicate with stakeholders.
• Define and test new solutions and support go-lives.
• Evaluate change requests and push scalable improvements through web analytics.

Skills

Ecommerce platforms

Ticketing systems

UI/UX improvement

Web content management

Analytical mindset

Technical documentation

Project management tools

English communication

Education

Master’s degree in Information Systems/CS

Info Systems/CS degree

Job description

Are you passionate about web technologies, digital platforms, and customer experience ? Do you want to play a key role in digital transformation? Join us at Orac, where every digital experience matters. As our Web Solutions Analyst you’ll be the driving force behind seamless, scalable and customer-focused digital solutions. Whether you already bring experience or are eager to grow into the role, this is your chance to shape how we work, every single day.

About Orac

At Orac, we don't see walls as surfaces. We see them as blank canvases. What we create is not decoration, but the elements that define how a space feels. For over 50 years, we've been refining that craft. Combining tradition with innovation and design thinking with industrial precision.

We work with people who care about detail. Because detail is never just a detail: it's what makes something feel right.

Your role

At Orac, we’re on a mission to elevate our digital experience and we’re looking for a curious, hands-on Web Solutions Analyst to help us get there. If you’re passionate about web technologies, CMS, and Ecommerce platforms, and you love turning complexity into clarity, this could be your next big move.

In this role, you’ll be a key player in our digital transformation. You’ll ensure our web platforms and content management solutions are stable, scalable, and ready to grow with us. You’ll work closely with ORAC teams and external partners to translate business needs into smart, integrated digital solutions—always with the customer experience in mind. We’re looking for someone with a technical mindset and a solid first experience in web content management and Ecommerce support. You don’t need to know everything yet but you do need the drive to learn, improve, and grow alongside our digital and marketing teams.

As a Web Solutions Analyst at ORAC, you’ll play a key role in shaping seamless digital experiences across our Web platform and Content Solutions. You’ll combine functional insight, user empathy, and technical curiosity to keep our web ecosystem running smoothly and evolving smartly.

🧩 Solve puzzles every day: As our second-line support hero, you’ll requalify tickets, troubleshoot tricky issues, and work hand-in-hand with our business teams and tech partners to get things back on track, fast. You’ll also help our IT Operations crew grow toward full autonomy.

📚 Turn complexity into clarity: You’ll build easy-to-use guides, documentation, and system records that make everyone’s life easier. Think of it as leaving a clear map for every digital explorer that follows.

🧪 Test, tweak, and win : From new features to big releases, you’ll test updates with care and creativity, making sure our platforms stay stable, sleek, and ready for business.

🚀 Keep tickets on the move: You’ll manage, escalate, and report on incidents and changes tickets, always keeping communication flowing. You’ll jump into web platform projects too, defining and testing new solutions and supporting go-lives.

💡 Shape what’s next: You’ll evaluate change requests, brainstorm scalable improvements, and help turn data into insight through smart web tracking and analytics. You’ll help us push the boundaries of what great customer experience feels like.

What You Bring

• Master’s degree in Information Systems, Computer Science, or a related field.
• Hands-on experience with Ecommerce platforms, including user management, integration, and system administration.
• Familiarity with security protocols and role-based access controls.
• Experience with ticketing systems and incident management.
• Skilled in testing and validation processes.
• Experience in UI/UX improvement and web content management.
• Strong analytical and problem-solving mindset.
• You communicate clearly and create user-friendly documentation in English.
• You bring knowledge of project management tools and methods, or you’re eager to learn them.

Not sure you tick every box? If this role feels right to you and you recognise yourself inthe way we work, we'd still like to hear from you.

What Makes This Role Worth It

We give personality to walls and opportunities to personalities!

• A competitive salary, end of year premium and holiday pay along meal vouchers, net allowance, bicycle lease plan, group insurance as well as DKV hospital insurance for you and your family.
• Enjoy a discount on all Orac products, plus exclusive deals from A to Z - from airlines to zoos - with offers from over 200 companies in travel, fashion, food, electronics, entertainment, and more.
• Flexibility that fits your life: flexible working hours
• Growth and learning development opportunities that help you to broaden your knowledge

At Orac , passion, inspiration and loyalty are more than words. They shape the way we work together. We offer a dynamic, stable environment where your commercial impact is seen and rewarded. We look forward to welcoming you in the team!

If that sounds like you, you'll feel at home here.

Looking forward to your application.

After submitting your CV, you can expect feedback within one week

Interviews and next steps will be communicated to shortlisted candidates