Web Platforms: Delivery & Ops Manager

Stella SA; Oudergem; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Stanley/Stella is seeking a seasoned leader to own the operational health of its web ecosystem, including websites, APIs and e-commerce integrations. You will guide a technical governance roadmap, ensuring secure, stable, scalable solutions aligned with technology standards.

Lead a cross-functional extended team, including strategic web partners, to drive operational excellence and leverage AI-enabled capabilities where value is created.

Qualifications

• 8+ years in Application Management, Service Management or Digital Platforms.
• Experience with business-critical web applications or e-commerce platforms.
• Strong vendor and stakeholder management skills.
• Familiarity with security, reliability and compliance expectations.
• Proven ability to collaborate across IT and business teams.

Responsabilités

• Own performance, stability and security of the web application landscape.
• Manage incidents, releases and lifecycle activities.
• Monitor KPIs, SLAs and platform health.
• Drive root cause analysis and continuous operational improvement.
• Ensure compliance with security and business continuity requirements.
• Identify opportunities to automate processes and reduce manual effort.
• Partner with Product Owners on roadmap initiatives.
• Assess technical feasibility, risks, dependencies and operational impacts.
• Ensure new capabilities are scalable and maintainable.
• Promote standardization and long-term sustainability.

Connaissances

Web platforms

Vendor management

Stakeholder alignment

Security and compliance

Outils

Magento/Adobe Commerce

APIs & integrations

React/TypeScript

Monitoring & observability

Description du poste

Your purpose at Stanley/Stella

Join Stanley/Stella’s Digital & AI team and help run, scale, and evolve the web ecosystem that powers our B2B digital experience .
Your Mission
You own the operational health of Stanley/Stella's web ecosystem, including website/webshop, APIs and (future) web applications. While business teams own the product vision and roadmap, you act as the technical guardian of that roadmap, ensuring solutions are secure, stable, scalable and aligned with our technology standards.
You are supported in that mission by strategic web partners providing dedicated development and support capabilities. Your role is to steer this extended team, drive operational excellence and leverage emerging technologies #genAI where they create tangible business value.

Your role and impact

Service Ownership & Operations (40%)

• Own the performance,stabilityand security of the web application landscape.
• Manage incidents, problems,releasesandapplicationlifecycle activities.
• Monitor KPIs,SLAsand platform health.
• Drive root cause analysis and continuous operational improvement.
• Ensure compliance with security and business continuity requirements.
• Identifyopportunities to automate operational processes and reduce manual effort.

Application Evolution & Technical Stewardship (20%)

• Partner with Product Owners and business stakeholders on roadmap initiatives.
• Assess technical feasibility, risks,dependenciesand operational impacts.
• Ensure new capabilities are scalable,future-readyandmaintainable.
• Drive continuous improvement through modern technologies,automationand AI-enabled capabilities where relevant.

Partner & Vendor Management (20%)

• Govern our strategic web partners and service providers.
• Steer external developers and support teams.
• Lead operational and service review meetings.
• Ensure knowledge,documentationandsupportreadiness aremaintained.

Architecture & Integrations (20%)

• Ensure seamless integration with ERP, CRM, PIM, DataLakeand other core platforms.
• Contribute to architectural decisions andtechnologyevolution.
• Promote standardization,scalabilityand long-term sustainability.
• Assess how AI services,agentsand automation capabilities can be safely integrated into the digital ecosystem.

About you

Your profile:

• 8+ years in Application Management, Service Management or Digital Platforms.
• Experience with business-critical web applications or e-commerce platforms.
• Strong vendor and stakeholder management skills.
• Strong alignment with ST/ST’s core values of Respect, Transparency, Entrepreneurship and Customer-Centricity.
• Can cope with a sometimes-demandingenvironment(scale-up context).
• Strong ability to collaborate transversally within the IT / Data Transformation team, contributing to shared priorities, consistent deliverypracticesand a coherent information systems vision.

Technical Knowledge– must have’s:

• Applicationlifecycle and service management.
• Web applications and digital commerce platforms.Magento / Adobe Commerce experience is a plus.
• APIs and system integrations.Experiencewith product data management(PIM)is highly appreciated.
• Monitoring,observabilityand release management.
• Exposure to modern web frameworks (e.g.React, TypeScript)andAI tooling(e.g.LLMs,Langfuse)
• Ability to engage confidently with developers,architectsand AI specialists on technical design and implementation topics.