Warehouse Analyst / Customer Success

Optioryx; Gent; Sur place; EUR 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Direct customer contact

Impact on floor

Ghent team

Market salary

Growth opportunities

Rapid growth

Résumé du poste

Optioryx, Ghent-based warehouse technology company, seeks a warehouse data analyst to profile client warehouses and build a solid business case using Pulse Studio. You will load order data, SKU master, and floor plans into Pulse to map current operations and create a digital twin.

You will quantify picker productivity, lines per hour, transport cost per order, and fill rates; run what-if analyses on slotting, picking, and transport; and present actionable insights to logistics directors in Dutch

Qualifications

• Proficient in cleaning and transforming large WMS exports (e.g. 200k rows).
• Excel pivot tables and lookups are essential; Python/SQL is a bonus.
• Understand warehouse operations and how data reflects on performance.

Responsabilités

• Profile the warehouse and build the business case.
• Load data into Pulse Studio and create the digital twin.
• Measure picker productivity, lines per hour, transport cost per order, fill rate.
• Run what-if scenarios for slotting, picking and transport; explain findings to the customer.

Connaissances

Data analysis

Excel

SQL

Python

WMS exports

Description du poste

A warehouse manager sends us a year of order data and a floor plan. He wants to know how his warehouse is doing. How much do his pickers get done per hour? What does he pay for transport? What’s the fill rate of the shipping boxes and pallets? And what can he improve?

Your job is to answer that with numbers he can act on.

After that, you onboard the customer and advice them to get the most out of our software.

About Optioryx

We build software that makes warehouse work faster and more efficient.

Our product is called Pulse. It tells you where in the warehouse to position your SKUs, how optimal picking plans look like and what the right box sizes are for your order/item profile. It connects to your WMS and increases picking productivity by 20-30%. It also builds a digital twin of the warehouse, so you can test changes before anyone moves a pallet.

Our software runs in warehouses in 28 countries, from Mexico to Australia. Big 3PLs, e-commerce fulfilment sites and medtech industry. We are an enthusiastic team in Ghent.

What you will do

Profile the warehouse and build the business case. This is the main part of the job:

1. Load the customer's order data, SKU master and warehouse layout into Pulse Studio, our digital twin.

2. Work out how the warehouse runs today. Picker productivity, lines per hour, transport cost per order, fill rate.

3. Find where the productivity improvements are. Run what-if scenarios for slotting, picking and transport.

4. Explain what you found and present it to the customer yourself.

Get customers live. Set up Pulse so it matches how their warehouse operations. Map their data, train the team on the floor, and be the person they call when something goes wrong.

Who we are looking for

You like data. A WMS export with 200,000 rows does not scare you. You know your way around Excel: pivot tables, lookups, cleaning up data. SQL or Python is a bonus, not a must.

You know how a warehouse works. You know what a wave is, why replenishment matters, and what happens on the floor when SKUs are positioned badly. Maybe you worked in a warehouse, maybe you were a consultant, maybe you studied it and spent a lot of time on site. Either way, you can walk the aisles with an ops manager and understand his operations.

You can explain things. You can tell a Logistics director what the numbers mean and tell a team leader what changes on Monday. In Dutch and English. French helps.

You have a continuous improvement mindset. You find this stuff interesting. Warehouses, throughput, spotting the thing nobody else saw.

You take responsibility. Small team, real deadlines. You pick things up yourself.

Nice to have

• Worked at a logistics consultancy, a 3PL, or in warehouse operations
• Know your way around WMS systems and how they export data
• Studied business engineering, industrial engineering or supply chain. Or learned it on the job.
• Done slotting, ABC analysis or picking optimization before

What is in it for you

• Direct contact with customers. You are in front of logistics directors and operations managers. You have ownership of your analysis work.
• Impact you can see on the floor. Your suggestions change operational processes at our clients.
• A young team that moves fast. We are a small, enthusiastic crew in Ghent. Short lines and fast decisions. You will learn from colleagues directly.
• A market conform salary. A salary and perks in line with the market for your experience.
• Room to grow. We are scaling in 28 countries, and your role grows with you. Depends on what you are good at, this can go towards customer success, solution consulting or helping the product team.
• We are going hard (doubling customer base every year), and we expect the same from you.