Technical Support Engineer | Video Headend Services

Decskill; Brussel Hoofdstad; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Decskill is seeking a Technical Support Engineer to provide technical and operational support for Video Headend Engineering services and platforms. You will participate in a 24/7 on-call rota and respond to incidents, alarms and monitoring alerts.

You will investigate, troubleshoot and resolve incidents across IPTV, OTT, video headend, contribution, encoding, transcoding, multiplexing and encryption environments, while ensuring clear communication and escalation with NOC, Service Desk, and

Qualifications

• Professional experience in IPTV / OTT / Broadcast / Video Delivery / Telecommunications environments.

Responsabilités

• Provide technical and operational support for Video Headend Engineering services and platforms.
• Participate in a 24/7 on-call rota, responding to incidents, alarms and monitoring alerts.
• Investigate, troubleshoot and resolve incidents across IPTV, OTT, video headend, contribution, encoding, transcoding, multiplexing and encryption environments.
• Monitor service performance and identify service degradation and operational issues.
• Take ownership of incidents through to resolution, ensuring effective communication and escalation.
• Coordinate with NOC, Service Desk, incident managers, engineering teams, vendors and broadcasters.
• Support disaster recovery activities and alternative service paths when required.
• Support platform migrations, including legacy to next-generation video delivery technologies.
• Support change implementations and ensure operational readiness.
• Document incidents, troubleshooting activities, root causes, corrective actions and resolutions.
• Participate in operational reviews and continuous service improvement.
• Maintain knowledge of platform architecture, operational procedures and customer requirements.

Connaissances

Incident management

Troubleshooting

Communication

Problem solving

On-call readiness

Customer focus

Documentation

Team collaboration

Organisational skills

Formation

Telecommunications

Broadcast Engineering

Computer Science

Electronic Engineering

Network Engineering

Broadcast certifications

Outils

ATEME

Synamedia DCM/vDCM

Verimatrix

Skyline DataMiner

BridgeTech

Description du poste

We are growing. And we are looking for talented people.

At Decskill, we believe that technological excellence is driven by human talent.

We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.

As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.

We are looking for an Technical Support Engineer | Video Headend Services!

Responsabilities:

• Provide technical and operational support for Video Headend Engineering services and platforms.
• Participate in a 24/7 on-call rota, responding to incidents, alarms and monitoring alerts.
• Investigate, troubleshoot and resolve incidents across IPTV, OTT, video headend, contribution, encoding, transcoding, multiplexing and encryption environments.
• Monitor service performance and identify service degradation and operational issues.
• Take ownership of incidents through to resolution, ensuring effective communication and escalation.
• Coordinate with NOC, Service Desk, incident managers, engineering teams, vendors and broadcasters.
• Support disaster recovery activities and alternative service paths when required.
• Support platform migrations, including legacy to next-generation video delivery technologies.
• Support change implementations and ensure operational readiness.
• Document incidents, troubleshooting activities, root causes, corrective actions and resolutions.
• Participate in operational reviews and continuous service improvement.
• Maintain knowledge of platform architecture, operational procedures and customer requirements.

Requirements

• Professional experience in IPTV / OTT / Broadcast / Video Delivery / Telecommunications environments.
• Strong incident management, troubleshooting and fault diagnosis skills.
• Experience with Video Headend technologies and operations.
• Knowledge of:
• IPTV architecture and multicast.
• OTT and ABR streaming.
• Video contribution technologies: Satellite, IP, SRT, SDI and ASI.
• Encoding, transcoding and multiplexing.
• MPEG Transport Streams and video compression.
• Encryption and Conditional Access.
• Ability to diagnose ETR 290 transport stream issues, identify root causes and implement solutions.
• Experience with video monitoring and analysis tools is desirable.
• Experience with ATEME, Synamedia DCM/vDCM, Verimatrix, Skyline DataMiner or BridgeTech is a plus.
• Experience in 24/7 support, on-call or mission-critical environments.

Soft Skills

• Strong analytical and problem-solving skills.
• Ability to remain calm and methodical during major incidents.
• Strong communication skills with technical and non-technical stakeholders.
• Good organisation and prioritisation skills.
• Ability to work independently during on-call periods.
• Strong customer focus and service orientation.
• Collaborative approach and ability to work within structured incident and escalation processes.
• Strong documentation and knowledge-management discipline.

Languages

• French and/or Dutch: ability to understand and respond in writing is required.

Education

• Relevant experience is essential; a degree in Telecommunications, Broadcast Engineering, Computer Science, Electronic Engineering or Network Engineering is desirable.
• Relevant industry certifications in broadcast, networking, cloud or video delivery are a plus.

Are you looking for an environment that values curiosity and commitment? Here, your contribution has real impact and individual growth is taken seriously.

Find with us the right opportunity to grow!

What you can expect from us:

• Long-term projects with national and international context (if applicable)
• Opportunities to grow technically and professionally
• A people-first culture, focused on transparency and trust
• Teams that value ownership, collaboration and stability.

Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.