Technical Services Manager with L3 Network, Security and Systems capabilities

Waslet; Vorst; Sur place; EUR 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Company car

Meal vouchers

Performance-based bonus

Access to training opportunities

Résumé du poste

A technology services provider located in Brussels is seeking a Technical Manager - Network & System Engineer L3. This role involves supervising a technical team, managing IT projects, and resolving complex incidents. Ideal candidates must have at least 5 years of IT support experience and relevant certifications, along with proficiency in Dutch, English, and French. The position offers a competitive salary, benefits, and opportunities for continuous learning.

Qualifications

• At least 5 years of IT support experience.
• Trilingual: Dutch, English, and French.
• Customer-centric mindset and proactive approach.

Responsabilités

• Supervise and coach the technical team.
• Manage sales projects and feasibility studies.
• Conduct infrastructure audits and design solutions.
• Oversee project implementation and configurations.
• Resolve high-level incidents.

Connaissances

Team coaching

Managed Services (infra & security)

Network Technologies

Email Environments

Windows Server

Virtualization

Backup Systems

Cloud Technologies

Scripting/Automation

Storage Systems

Security Standards

Formation

HPE Server & Storage Certification

Microsoft Expert Certification (Server, Azure)

VMware VCP Certification

Outils

Windows Server

VMware

Veeam

Active Directory

Microsoft 365

Cisco Meraki

Description du poste

Company details

Ready to take your career to the next level with a company that has been shaping the future of Managed Services and IT security? At WASLET, we don’t just offer jobs – we offer a chance to be part of a legacy of innovation, security, and long-term success.

Technical Manager - Network & System Engineer L3 – Join the WASLET Team!

About WASLET

Since its founding in 1947, WASLET has always aimed to develop innovative solutions, providing its clients with a true competitive advantage. Today, our approach remains true to our origins, with the same focus on building long-term relationships and delivering tangible added value in the management of IT infrastructure and the execution of IT projects.

No matter the current or future size of our clients' businesses, we are committed to offering them the best custom solutions, crafted with the finest products and software available.

At WASLET, we place a particular emphasis on the management and security of data, which is the most valuable asset for any business. Join a company that is proud of its legacy of excellence and its ongoing commitment to empowering clients with cutting-edge IT solutions.

Function

As a Technical Services Manager, you will play a crucial role in delivering and maintaining top-tier solutions. Your responsibilities will include:

• Technical Team supervision and coaching
• Sales Project Management: Collaborate on feasibility studies, resource assessments, and schedule management to ensure successful project execution.
• Infrastructure Audits & Solution Design: Conduct audits on client infrastructures and craft tailored solutions.
• Project Implementation: Oversee internal and/or on-site installations, ensuring seamless execution.
• L3 Incident Resolution: Provide support by analyzing and resolving incidents raised by the service desk and L2 support team.
• Server & Client Configuration: Handle server and client configurations, ensuring optimal performance.
• Documentation: Maintain meticulous documentation for all projects, ensuring clarity and compliance.

Your dedication to providing excellent service will be pivotal in adhering to client timelines and internal procedures.

Profile

We are looking for a dynamic professional who brings at least 5 years of IT support experience. Ideal candidates will have certifications and expertise in the following areas:

• Team coaching
• Managed Services (infra & security)
• Network Technologies: Proficiency in IP, DHCP, DNS, VLAN, etc.
• Email Environments: Expertise in Office/Microsoft 365, Active Directory, Exchange.
• Windows Server: Hands-on experience with administration, configuration, and deployment of Windows Server, and Active Directory.
• Virtualization: Knowledge of VMware technologies.
• Backup Systems: Experience with backup solutions like Veeam.
• Cloud Technologies: Strong understanding of Cloud solutions.
• Scripting/Automation: Basic knowledge of Powershell and Group Policy.
• Storage Systems: Familiarity with SAN (HPE).
• Security Standards: Familiarity with standards such as ISO28000, NIS2 regulation, NinjaOne, Intune, SentinelOne, Defender, Cisco Meraki, and more.

Required Certifications:

• HPE Server & Storage
• Microsoft Expert (Server, Azure)
• VMware VCP

You bring a customer-centric mindset, are trilingual (Dutch, English and French), and are willing to work collaboratively with a dedicated team. You demonstrate a proactive approach, taking ownership of tasks while respecting quality and ITIL procedures.

Offer

• Competitive Salary & Benefits: Enjoy a company car, meal vouchers, and a bonus based on rentability.
• Continuous Learning: Access to training opportunities and certifications to keep your skills sharp and up-to-date with industry trends.
• Team-Oriented Culture: We foster a collaborative, supportive environment where initiative and teamwork are highly valued.
• Trilingual Work Environment: Work in a trilingual setting (NL/FR/EN) with exposure to diverse international technologies and clients.
• Customer-Oriented: At WASLET, we pride ourselves on providing exceptional service that always puts the customer first.