Technical Service Support Engineer

GEA Group; Halle; Hybride; EUR 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Group insurance

Health insurance

Home office 2 days/week

Résumé du poste

GEA Group in Belgium is seeking a Technical Service Support Engineer to join the Solids Belgium division. You will be the technical expert for customers, service teams, and sales colleagues, delivering high-quality service solutions across the lifecycle of pharmaceutical and industrial equipment.

You will provide remote and on-site technical support, develop spare parts packages, and contribute to training programs while collaborating with international stakeholders.

Qualifications

• Bachelor’s or Master’s degree in mechanical, electrical, process engineering.
• Hands-on technical knowledge of pharmaceutical OSD equipment.
• Strong analytical and problem-solving skills.
• Excellent communication skills and the ability to work effectively with customers and international stakeholders.
• Experience with Microsoft Office and modern digital tools including AI-supported solutions.

Responsabilités

• Provide technical guidance to customers, service teams, and sales colleagues.
• Identify and recommend correct spare parts based on requirements and configurations.
• Develop spare parts packages, service documentation, and maintenance plans.
• Provide remote technical support and troubleshooting to customers and field engineers worldwide.
• Prepare technical proposals for equipment upgrades and modifications.
• Contribute to technical training programs for customers and colleagues.
• Support resolution of complaints and technical issues with internal experts.

Connaissances

Analytical skills

Problem-solving

Communication skills

Drawings interpretation

Team collaboration

Formation

Bachelor’s or Master’s degree in mechanical, electrical, process engineering

Outils

Microsoft Office

AI-enabled tools

Description du poste

Technical Service Support Engineer

Solids Belgium | Pharma & Industrial Equipment

Are you the technical expert who enjoys solving complex customer challenges? Do you have a passion for technology, customer support, and problem-solving? Would you like to work in an international environment where you support leading pharmaceutical and industrial customers throughout the lifecycle of their equipment?

Join our newly established Technical Service Support team and help customers maximize the performance, reliability, and uptime of their installations. In this role, you will combine technical expertise, customer interaction, and commercial awareness to deliver high-quality service solutions

Responsibilities / Tasks

As Technical Service Support Engineer, you will be a key technical partner for customers, service teams, and sales colleagues. You will provide technical guidance, develop service solutions, and help ensure customers get the most value from their equipment.

Your Responsibilities:

• Support Service Account Managers and regional teams with technical expertise during the sales process.
• Identify and recommend the correct spare parts based on customer requirements and equipment configurations.
• Develop spare parts packages, service documentation, and maintenance plans.
• Provide remote technical support and troubleshooting to customers and field service engineers worldwide.
• Prepare technical proposals for equipment upgrades and modifications
• Contribute to technical training programs for customers and colleagues.
• Support the resolution of complaints, claims, and technical issues in collaboration with internal experts.

Your Profile / Qualifications

• A Bachelor’s or master’s degree in mechanical, electrical, process engineering, or a related technical discipline.
• Hands-on technical knowledge of pharmaceutical OSD equipment.
• Strong analytical and problem-solving skills.
• Experience working with Microsoft Office and modern digital tools, including AI-supported solutions.
• Excellent communication skills and the ability to work effectively with customers and international stakeholders.
• The ability to interpret technical documentation such as drawings, schematics, specifications, and P&IDs.
• Experience in spare parts, service operations, installed-base management, or after-sales support is considered an advantage.
• Excellent command of the Dutch and English language, both verbally and in writing.

Our offer:

• A competitive salary package including, meal vouchers, group insurance, health insurance, etc.
• 20 vacation days + 12 ADV days (40 hours working week)
• An international work environment and opportunity to work with top pharma customers.
• Working from home is possible 2 days per week based on full time employment.
• GEA will invest in your personal development and support internal as well as external training programs for your further development. Possibility to grow and develop into other roles at GEA.
• Ability to work in an environment where innovation and change is part of the everyday culture.

What happens once you have applied?

You will receive an e-mail when your application has been processed.

One of our Talent Acquisition Partners will assess whether the application meets the qualifications of the position. If your application has been successfully reviewed, you will be invited for an initial interview, either virtually or in person. We usually make a decision after the second/third interview. Do not hesitate to contact our team at any stage of your application.