Technical Service Representative

The Toro Company; Oevel; Hybrid; EUR 55,000 - 70,000; Full time

Benefits offered by this job

Flexible work hours

Hybrid work up to 2 days/week

Lunch vouchers

Job summary

The Toro Company seeks a Technical Service Representative for autonomous products within its Europe, Middle East region. You will provide technical support to dealers and distributors, acting as the expertise on products, parts, and procedures across multiple countries.

Based in Europe with hybrid work options, you will participate in training, support field teams, assist with training materials, and engage in occasional travel for events. Fluent English, German and Dutch are preferred.

Qualifications

• Bachelor’s degree in a technical field is preferred.
• Excellent communication and interpersonal skills.
• Solid understanding of combustion engine technology and hydraulics.
• Technical aptitude in electrical, electronic control systems, CAN, hybrid tech, GPS and/or hydraulics.
• Strong PC and mobile operating systems skills.
• Able to work in a fast-paced environment and handle stressful customer contacts professionally.
• Communicate technical issues in English, German and Dutch.
• Knowledge of an additional language is a bonus.

Responsibilities

• Handle requests from dealers, distributors, and service providers for technical assistance via phone, email, or social contacts.
• Participate in training programs and maintain Toro certification on robotic and automation technology.
• Assist with training, trade shows, marketing promos and sales support with technical expertise; contribute to self-help applications; other duties as assigned.

Skills

English communication

German language

Dutch language

Technical aptitude

CAN bus

Hybrid technology

GPS technology

Hydraulics

Engines knowledge

PC & mobile OS

Education

Bachelor’s degree in technical field

Tools

Electrical control systems

Hydraulic systems

CAN protocol

Job description

Job Title: Technical Service Representative (Autonomous product) – The Toro Company Company: Toro Europe, Belgium

As part of the EMEA Customer Care team, the Technical Service Representative, will provide technical support to our dealers and distributors in the Europe and Middle East region on Toro legacy and autonomous products. The Rep will serve as the technical product, parts and procedural expert for distributors, dealers, service providers and other departments within Toro.

Job content

To grow and build a successful career with The Toro Company, the candidate will be responsible for:

• Customer Care: Handle and manage requests from dealers, distributors, and other certified service providers for technical assistance and/or escalated customer cases regarding product information and technical service by means of phone calls, e-mails, and social contacts.
• Training: Participate in training programs provided and required by The Toro Company to maintain a professional level of knowledge about the products and technologies. But also assist in developing additional training programs, documentation, and operational procedures. Maintain Toro approved certification on robotic and automation technology.
• Other: As required assist with training, trade shows, marketing promotions and sales efforts. Assist with development and refinement of customer self-help applications and support the Order Services and Sales team with technical expertise. Other duties as assigned.

What Do You Need?

To be considered for this role, an individual should meet the following minimal requirements:

• Preferred level of education: Bachelor’s degree in technical field
• Excellent communication and interpersonal skills
• Solid understanding of combustion engine technology and hydraulics
• Technical aptitude in technologies such as: electrical, electronic control systems, CAN, hybrid technology, global positioning systems and/or electrically controlled hydraulics
• Strong technical skills in PC and mobile operating systems, applications, …
• Able to work in a fast-paced environment and handle a variety of potentially stressful customer contacts in a professional manner
• Ability to effectively communicate about technical issues in English, German and Dutch.
• Knowledge of an additional language is a bonus

What Can We Give You?

At the Toro group, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, Toro Europe offers a variety of benefits:

• Flexible Work Arrangements – Flexible working hours with the possibility to work from home up to 2 days per week. And this combined with travel on an occasional base.
• Group insurances: Hospitalization plan, Guaranteed Income Insurance and Retirement Plan Competitive Salary – Attractive pay with lunch vouchers

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Who are we?

Toro Europe, located in Oevel-Westerlo Belgium acts as the European Distribution Center for all equipment related to green maintenance. In addition to our logistics activities, we offer comprehensive technical support to our customers. We are a subsidiary of The Toro Company which is a homegrown, Minnesota-based company that has been in business since 1914. We pride ourselves on providing world class equipment to help maintain the environment that we love, while putting an emphasis on giving back to the local communities. From residential lawns and gardens to venues such as St. Andrews Links and Target Field, we are part of a world-wide company with a global footprint and a passion for helping people beautify whatever landscape they may be in. With more than 50 years of operation and an average employee tenure of 12 years,come find out what makes Toro Europe the best place to build a career. #LI-Hybrid With roots dating back to 1914, The Toro Company was built on a tradition of quality and caring relationships. Today, the company is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, snow and ice management, underground utility construction, rental and specialty construction, and irrigation and outdoor lighting solutions. Through a strong network of professional distributors, dealers, rental stores and retailers in more than 125 countries, we proudly offer a wide range of products across a family of global brands to help golf courses, professional contractors, underground construction professionals, groundskeepers, agricultural growers, rental companies, government and educational institutions, and homeowners – in addition to many leading sports venues and historic sites around the world.