Technical Service Engineer

Daikin Europe NV; West-Vlaanderen; Sur place; EUR 65 000 - 90 000; Plein temps

Résumé du poste

Daikin Europe NV is seeking a technically skilled engineer to bridge R&D and our European service network. You will ensure transfer of knowledge and provide advanced troubleshooting support across EMEA, on-site or remotely by phone, email, chat, or video.

We offer an open-ended contract with a competitive salary and benefits. Regular travel within Europe is required up to 15% of your time, and the role may suit school-leavers as well as experienced engineers.”

Qualifications

• Master of Science in Engineering is required, preferably with a focus on electro-mechanics.
• Knowledge of HVAC-R is advantageous.
• Open to school-leavers.
• Customer-oriented, analytical and driven by continuous improvement.
• Fluent in English; additional European languages are a plus.
• Willing to travel up to 15% within Europe.
• Hands-on, pragmatic approach to problem-solving and decision-making.

Responsabilités

• Develop clear and comprehensive service manuals and deliver technical service trainings.
• Act as a 3rd line helpdesk, supporting EMEA colleagues with advanced troubleshooting, on site or remotely via phone, e-mail, chat, or online meetings.
• Collaborate closely with quality departments to address market complaints and claims.
• Identify opportunities for innovation and process improvement, and contribute to projects that enhance the organisation.
• Take part in the European scope of the role, including regular short business trips abroad.

Connaissances

Customer-oriented

Analytical

Continuous improvement

Problem solving

Travel readiness

Fluent English

Communication skills

Formation

Master of Science in Engineering

Description du poste

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Job Category: Customer Care and Technical Service

Location: Oostende, West Flanders, BE

Job Requisition ID: 3149

Daikin Europe NV (DENV) is a subsidiary of Daikin Industries Limited, a Japanese outstanding company and worldwide the biggest developer, producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and cooling technology.

DENV is Daikin’s sales, R&D, and production headquarters for Europe, the Middle-East and Africa. The headquarter has Belgian offices in Brussels, Ghent and Ostend, as well as 8 production plants, 24 sales subsidiaries and offices and a whole network of independent distributors and dealers across the EMEA region.

Role:

As a key link between the R&D teams and our EMEA region service network, you ensure that technical service knowledge is transferred efficiently and accurately across all countries.

Key Responsibilities:

• Developing clear and comprehensive service manuals and delivering technical service trainings.
• Acting as a 3rd line helpdesk, supporting EMEA colleagues with advanced troubleshooting, on site or remotely via phone, e‑mail, chat, or online meetings.
• Collaborating closely with the quality departments of our factories to anticipate and address market complaints and claims.
• Identifying opportunities for innovation and process improvement, and contributing to projects that enhance our organisation.
• Taking part in the European scope of the role, including regular short business trips abroad.

Qualifications & Experience:

• Master of Science in Engineering is required, preferably with a focus on electro‑mechanics.
• Knowledge of HVAC‑R (Heating, Ventilation, Air‑Conditioning and Refrigeration) will be of strong advantage.
• This vacancy is open as well to school-leavers.
• You are customer‑oriented, analytical, and driven by continuous improvement.
• You communicate fluently in English; additional European languages are a plus.
• You show a pragmatic and hands‑on approach to problem‑solving and decision‑making.
• You are willing to travel up to 15% of your time for short business trips within Europe.

What We Offer:

At Daikin, you can count on a varied job with an international market leader that stimulates its people to grow and to work together.

Your diploma represents only the beginning of your knowledge, as we seek people who are willing to develop continuously.

We offer you an open-ended contract. The position carries a competitive salary and a package of extra‑legal benefits..

Daikin Europe is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor‑made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People.

Good climate starts with people
Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.