Technical Operations Manager

Subsea Global Solutions; Brussel; On-site; EUR 85,000 - 120,000; Full time

Benefits offered by this job

Market-conform salary

Company car

Company Laptop and mobile phone

Allowances in accordance with pc 209

Job summary

Subsea Global Solutions seeks an experienced Technical Operations Manager to drive operational excellence across planning, execution, and oversight of technical activities. You will coordinate resources, manage customer relationships, and ensure safety, quality, and profitability in line with company goals.

Responsibilities include leading operational tasks, managing schedules and personnel, and maintaining compliance with standards while promoting continuous improvement and innovation.

Qualifications

• Bachelor's degree in a related field or equivalent operational experience.
• At least 5 years of experience in operations, logistics or technical project management.
• Experience with diving is preferred.

Responsibilities

• Oversee the preparation, execution, and closure of tasks, and ensure timely and accurate updates to systems and reports.
• Ensure all operations comply with safety, health, environmental policies and company standards.
• Monitor schedules to ensure sufficient personnel and coordinate with warehouse manager for equipment availability.
• Manage daily scheduling and dispatch of employees, including freelance contracts.
• Act as primary client contact, manage expectations, and provide progress updates.
• Prepare accurate quotes and follow-ups to close opportunities efficiently.
• Ensure projects align with client expectations and company capabilities, and manage changes in scope and costs.

Skills

Operations management

Project management

Diving experience (preferred)

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

CRM systems

Operational software

Job description

Position Overview

The Technical Operations Manager ensures operational excellence through meticulous planning, execution, and oversight of all aspects of technical operations. This role includes coordinating resources, managing customer relationships, ensuring compliance with safety and quality standards, and driving the efficiency and profitability of operations in line with the purpose, core values, and goals of Subsea Global Solutions.

Position Overview

The Technical Operations Manager ensures operational excellence through meticulous planning, execution, and oversight of all aspects of technical operations. This role includes coordinating resources, managing customer relationships, ensuring compliance with safety and quality standards, and driving the efficiency and profitability of operations in line with the purpose, core values, and goals of Subsea Global Solutions.

Key Responsibilities

Operational leadership

• Oversee the preparation, execution, and closure of tasks, and ensure timely and accurate updates to systems and reports.
• Ensures that all operations comply with Subsea Global Solutions' quality, health, safety, and environmental policies.
• Monitors work schedules to ensure that sufficient personnel are available and coordinates with the warehouse manager the necessary availability of equipment.
• Manages the daily scheduling and dispatch of employees, including overseeing freelance contracts.

Customer and project management

• Acts as the primary contact for the client, taking on managing expectations and providing updates throughout the assignment's progress.
• Prepare accurate quotes and follow-ups to close opportunities efficiently.
• Ensures projects are in line with client expectations and the company's capabilities, and proactively manages changes in scope and costs.

Resource and Personnel Management

• Coordinates with project managers, dive supervisors, and third-party vendors to secure the necessary equipment and resources.
• Monitors and evaluates work performance, provides regular feedback and supports professional development.
• Maintain up-to-date diving certifications and compliance with legal standards.

Compliance and reporting

• Ensures that business records are organized and maintained for audits and regulatory reviews.
• Track non-conformities and implement corrective actions and policy updates as needed.
• Manages technical reports for timely submission to clients and relevant authorities.

Collaboration and development

• Acts as a liaison with other SGS offices for resource sharing and operational reconciliation.
• Supports the marketing team by promoting technical capabilities and success stories.
• Drives innovation and process improvements to improve productivity and safety.

Qualifications

Education & Experience

• Bachelor's degree in a related field or equivalent operational experience.
• At least 5 years of experience in operations, logistics or technical project management.
• Experience with diving is preferred.

Skills And Traits

• Excellent communication, written and organizational skills.
• Proven leadership qualities with a knack for fostering teamwork.
• Strong organizational skills and attention to detail.
• Critical thinking and problem-solving skills.
• The ability to perform under pressure, multitask, and deliver high-quality results.
• Proficiency in Microsoft Office, CRM systems, and operational software.

Other Requirements

• Willingness to work flexible hours.
• Masters the Dutch language.
• Fluent in English; Additional languages are an advantage.
• Demonstrated commitment to upholding Subsea Global Solutions' core values of safety, teamwork, integrity and professionalism.

Additional Information

The Technical Operations Manager will be a role model for customer service, safety and professionalism. They will actively contribute to the success of Subsea Global Solutions' objectives and ensure the delivery of exceptional underwater services to global clients.

What We Offer

• Market-conform salary
• Allowances in accordance with pc 209
• Company car
• Company Laptop and mobile phone