Technical Expert Customer Connection,

Elia Group; Brussel; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Salary package and year-end bonuses

Company car and mobility options

Hybrid work policy

Elia shares with discount

Job summary

Elia Group in Brussels is seeking a Technical Expert Customer Connection to drive and validate complex connection studies. You will ensure technical quality, translate findings into practical customer solutions, and mentor colleagues in a fast-changing energy landscape.

You will collaborate with Grid Development, Infrastructure and Key Account teams, own Power Quality support processes, and contribute to continuous improvements and data‑driven decisions in a hybrid work setup.

Qualifications

• Master's degree in a relevant engineering field and several years in power systems.
• Experience with grid connections, grid studies or infrastructure projects.
• Ability to interpret and explain technical studies and Power Quality analyses.
• Strong analytical skills and pragmatic problem solving.
• Experience with multidisciplinary stakeholders as a trusted technical partner.

Responsibilities

• Gather inputs and initiate connection studies and progress.
• Coordinate inputs with Grid Development, Infrastructure and Key Account teams.
• Review complex connection-study cases for technical consistency and outputs.
• Identify inconsistencies between customer requirements and study results.
• Support Studies Operators with escalated technical questions.
• Determine when specialist input from other areas is needed.
• Review offers, contracts and annexes for conformity.
• Develop quality standards, checklists and best practices.
• Coach colleagues and contribute to onboarding and training.
• Translate recurring challenges into processes and templates.
• Own Power Quality customer support process and related inquiries.
• Analyze measurements and translate findings into actionable recommendations.
• Coordinate Power Quality investigations and ensure documentation.
• Contribute to service indicators, reporting and knowledge sharing.

Skills

Power systems

Grid connections

Technical study review

Stakeholder management

Analytical thinking

Coaching mindset

Process improvement

Multilingual: Dutch/French/English

Education

Master's degree in Electrical Engineering, Industrial Engineering, Energy Engineering or equivalent

Job description

Excited to work for a key Belgian player in the energy landscape? The Belgian and European energy landscape is in full swing. Did you know that Elia Belgium plays a crucial role in this? As part of Elia Group, a European transmission system operator, Elia Belgium ensures the reliability and sustainability of the electricity supply in our country. Side‑by‑side with your talented colleagues, you will play a part in building a sustainable, green and reliable energy infrastructure that stimulates economic growth and reduces our ecological footprint. Only together can we make the biggest impact possible! We believe in the power of diversity we are convinced that an inclusive and diverse work environment leads to more innovation, creativity and better results.

Function

Requisition ID 11523

Posting Start Date 05/10/2026

Your challenge

Are you passionate about solving complex technical challenges while making a real impact for customers? Do you enjoy combining technical expertise with operational decision‑making and continuous improvement? As a Technical Expert Customer Connection within Customer Operations, you are the go‑to expert for complex connection projects. You ensure the technical quality and consistency of connection studies, support colleagues in resolving challenging cases, and help translate technical expertise into practical solutions for customers and the business. You also take operational ownership of the Power Quality customer support process, ensuring customers receive professional, technically sound and timely support on power quality‑related topics.

What You'll Do

• Ensure all required technical, customer and project information is available to initiate and progress connection studies.
• Coordinate missing inputs, actions and deliverables with internal stakeholders including Grid Development, Infrastructure, Key Account Management and other contributing teams.
• Review complex, sensitive or non‑standard connection‑study cases and validate the technical consistency of requests, assumptions, study outputs and contractual annexes.
• Identify and challenge inconsistencies between customer requirements, technical study results, operational documentation and contractual implementation.
• Support Connection Studies Operators with escalated technical questions and contribute to consistent decision‑making across the Customer Connection Office.
• Determine when additional expertise is required from specialists in areas such as Grid Development, Infrastructure, System Operations, Metering, Legal or Regulatory Affairs.
• Review technically complex offers, connection agreements, technical annexes and conformity‑related documentation.
• Develop technical quality standards, checklists and best practices for recurring study types.
• Coach colleagues, share expertise and contribute to onboarding, training materials and decision guidance.
• Translate recurring technical challenges into process improvements, business rules, templates and digitalisation initiatives.
• Act as the operational technical owner of the Power Quality customer support process, handling enquiries related to voltage quality, flicker, harmonics, voltage dips, interruptions, reactive power and equipment compatibility.
• Analyse measurements, technical reports and operational data, translating technical findings into clear conclusions and recommendations for customers and stakeholders.
• Coordinate Power Quality investigations with internal experts and ensure effective documentation, follow‑up and knowledge sharing.
• Contribute to the development of service indicators, reporting, knowledge management and standardised customer responses for Power Quality topics.

Your Profile

• A Master's degree in Electrical Engineering, Industrial Engineering, Energy Engineering or equivalent experience.
• Several years of relevant experience in power systems, grid connections, grid studies, technical customer projects, infrastructure projects or similar activities within the electricity sector.
• Strong knowledge of electrical networks, customer connections and the link between studies, implementation, conformity and contractual documentation.
• The ability to interpret, challenge and clearly explain technical studies and Power Quality analyses.
• Strong analytical skills combined with sound judgement and a pragmatic approach to complex situations.
• Experience working with multidisciplinary stakeholders and acting as a trusted technical partner.
• A collaborative and coaching mindset, with a passion for sharing knowledge and developing others.
• An interest in process optimisation, digitalisation, operational excellence and data quality.
• Fluency in Dutch or French, a professional working knowledge of the other national language, and proficiency in English.

Why join us?

This is an opportunity to combine deep technical expertise with visible customer impact. You'll play a key role in ensuring the quality and reliability of customer connections, strengthening technical capabilities within Operations, and shaping the future of Power Quality customer support. Working in a rapidly evolving energy landscape, you'll help drive innovation, improve critical operational processes and contribute to building the electricity grid of tomorrow.

Offer

• Salary a competitive salary package, allowance for representation expenses, year‑end bonus, double vacation pay, meal vouchers (€10 per working day), eco‑vouchers, sport & culture vouchers, bonuses based on individual and group results.
• Insurance group insurance, hospitalisation insurance, ambulant care insurance for the whole family and also personal accident insurance.
• Vacation You will be entitled to 20 vacation days and 5 additional vacation days, 6 local days, 4 exempt days (after 1 year of employment) and up to 5 long‑service days (1 day for every 3 years in employment).
• Social fund Year‑end vouchers, birth and marriage allowance. We will also cover part of the cost of glasses, a dental prosthesis or similar needs.
• Communication you will be given an iPhone, a phone subscription (for work and private use) and a laptop with internet reimbursement.
• Discounts you will enjoy a 30% discount on your gas and electricity bill.
• Mobility we will offer you a company car and public transport or a mobility budget.
• Elia shares Elia will give you the opportunity to subscribe to shares with a discount of 16.66% on the average share price.

Location

Keizerslaan 20, 1000 Brussels

Our office is easily accessible by public transport, a 5‑minute walk from Brussels‑Central station.

We also operate a hybrid work policy that allows you to combine working in the office and at home.

In exchange for your work and dedication, you enjoy the following benefits

• A job full of variety with a top employer Elia encourages innovation and collaboration. Within our company you will be at the forefront of the energy transition, and you will have the chance to contribute to ground‑breaking technologies designed to accelerate this transition. It is a one‑of‑a‑kind opportunity to further develop your knowledge and skills.
• Focus on personal growth and well‑being at work Discover a wide range of professional training and coaching opportunities that are guaranteed to give your personal growth a solid boost. At the same time, as a top employer, we put maximum effort into a positive work culture in which your well‑being is central.
• Development opportunities for a challenging career At Elia, we encourage you to seek out and seize new professional opportunities. You will enjoy complete freedom to shape your career on your own terms.
• A diverse team of passionate colleagues Elia puts a high value on diversity and inclusion. You will join a diverse and passionate team that enjoys sharing knowledge and leading the way towards a more sustainable future together.

These are just a few of the benefits that distinguish Elia as a Top Employer

We are convinced that your contribution to our team will be invaluable and look forward to welcoming you soon!