Technical Expert Brussels

Airzone; Brussel Hoofdstad; Hybride; EUR 55 000 - 75 000; Plein temps

Résumé du poste

AIRZONE is seeking a Technical Expert to support customers in Belgium from Brussels, with on-site and remote work options. You will train clients, coordinate with the Spanish Technical Team, and act as a knowledge hub for our HVAC solutions.

Essentially, you will handle incidents, participate in webinars, and help ensure high service quality through direct customer contact and regular field visits. English and French are required for daily operations.

Qualifications

• Higher-level vocational training in Electronics or similar.
• Knowledge of electronics is essential.
• Desirable: knowledge of air conditioning / HVAC.
• Minimum of 1 year in a similar role is preferable.

Responsabilités

• Provide technical support to customers in Belgium, on-site and remotely.
• Train customers and provide related technical services.
• Be a technical reference in the area and share knowledge with the team.
• Coordinate with the Spain-based technical team during peak periods.
• Attend industry events and webinars for knowledge sharing.

Connaissances

Electronics knowledge

English language

French language

Formation

Higher-level vocational training in Electronics

Description du poste

## Technical Expert BrusselsApply: Remote - Belgium: Full time: Posted Yesterday****Who are we?******AIRZONE is a leading company in smart HVAC solutions with an international presence. Our commitment to sustainability, technology, and people has made us a benchmark in the HVAC industry. JOIN THE SMART COMFORT REVOLUTION!****At AIRZONE, we're redefining the future of comfort and energy efficiency through cutting-edge technology. If you're passionate about innovation, challenges, and want to work in a dynamic environment where your ideas matter — we want to hear from you!**.**Job objective:**Provide technical support to customers in the Belgium market, both on-site and remotely. Training of customers and technical services associated with the company.**Roles and responsibilities:**Technical Support· Be a technical reference within the area, with knowledge of solutions at a functional and technical level. Pass on knowledge to the team through internal training sessions.· Manage communication channels with the Technical Support team. Communication procedures, incident management, installation follow-up, etc.· Detection and reporting of new incidents through the channels defined by the company.· Participation in industry trade fairs when necessary, accompanying ATS so that they become as self-sufficient as possible.· Support for the Technical team based in Spain (Hotline) during peak work seasons (holidays, etc.ATS· Sizing of the ATS network to cover the services offered by the company. Identification of profiles (together with the sales team), joint review of contractual conditions, contract signing, etc.· Technical and procedural training for STAs. Monitoring their performance to correct possible misalignments.· Keep track of service visits.· Monitor the quality of service of the ATS network with customers.· Organization of regular webinars to update ATS knowledge, needs, work reports, etc.· Joint visits with the ATS to resolve incidents, provide training, conduct audits, etc..Training· Strengthen customer training (for example, through specific events) in collaboration with the sales network.· Strengthen training for internal teams.· Collaboration with the R&D teams to report incidents and product improvements.. Attend installations to carry out a correct diagnosis.· Collaboration with the training department to prepare training content.Quality· Reporting of product incidents or malfunctions. In-depth investigation of the root cause of the problem in order to report it appropriately through the channels defined by the company (Carrying out on-site visits)· Collaboration with the rest of the company's departments to find solutions to customer incidents.**Basic education required**Essential: Higher-level vocational training in Electronics or similar.**Specific knowledge**Essential: Knowledge of electronics.Desirable: Knowledge of air conditioning/HVAC.**Minimum experience**1 year of previous experience in a similar position is desirable.**Other specific job requirements**Usual place of residence: BrusselsOn-site positionEssential: Availability for domestic and international travel — Category B driving licence, spoken languages: English and French..If you share our values and love what we do, we want to meet you! Apply now and help us build the future of smart comfort.