Technical Customer Trainer

START PEOPLE; Groot-Bijgaarden; Sur place; EUR 42 000 - 64 000; Plein temps

Résumé du poste

START PEOPLE is seeking a Technical Customer Trainer to transfer technical knowledge to customers, workshops, fleets, and service partners. You will act as a key technical contact, ensuring customers have the knowledge and tools needed to use and maintain products and systems.

Your role includes delivering training programs, developing new content, and providing on-site training and presentations at events, while maintaining strong relationships with service workshops and partners worldwide.

Qualifications

• Transfer technical knowledge to customers, workshops, fleets, and service partners.
• Deliver technical training programs to customers, service partners, and network organizations.
• Provide technical support to aftermarket customers.
• Identify training opportunities and emerging market needs.

Responsabilités

• Deliver technical training programs to customers, service partners, and network organizations.
• Ensure accurate transfer of technical product knowledge.
• Develop new training programs that respond to market demands and customer needs.
• Create and maintain training-related system access and software credentials where required.
• Conduct on-site customer training sessions and technical presentations at customer events.
• Provide technical support to aftermarket customers.
• Assist customers with technical questions related to products and systems.
• Serve as a subject matter expert for technical solutions and applications.
• Maintain strong relationships with service workshops, fleets, and industry partners.
• Support the development and maintenance of commercial service networks.

Connaissances

Training delivery

Technical support

Relationship building

Presentations

Description du poste

For our client, an international organization active in Aftermarket services for advanced mobility systems, we are looking for a Technical Customer Trainer who can step in and make an impact. The company focuses on the sales, service, and technical support of advanced powertrain, transmission, and chassis technologies for passenger cars, commercial vehicles, and industrial applications. From Brussels, they support mobility solutions delivered worldwide.

Your Role

As a Technical Customer Trainer, you will be responsible for transferring technical knowledge to customers, workshops, fleets, and service partners. You will act as a key technical contact, ensuring that customers have the knowledge and tools needed to effectively use and maintain products and systems.

Key Responsibilities

• Training & Knowledge Transfer
  • Deliver technical training programs to customers, service partners, and network organizations.
  • Ensure accurate and effective transfer of technical product and system knowledge.
  • Develop new training programs that respond to market demands and customer needs.
  • Create and maintain training‑related system access and software credentials where required.
  • Conduct on‑site customer training sessions and technical presentations at customer events.
• Technical Support
  • Provide technical support to aftermarket customers.
  • Assist customers with technical questions related to products and systems.
  • Serve as a subject matter expert for technical solutions and applications.
• Customer & Network Development
  • Maintain strong relationships with service workshops, fleets, and industry partners.
  • Support the development and maintenance of commercial service networks.
  • Identify training opportunities and emerging market needs.